Incident Reporting and Documentation Flashcards
7 cards from real PLRD practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Incident Reporting and Documentation flashcards as text
What is the primary purpose of a 'chain of custody' record when handling evidence at a security post?
Answer: To document who handled the evidence and when, ensuring its integrity
A chain of custody record documents every person who handled the evidence and the time of transfer, ensuring the evidence has not been tampered with and remains admissible in court.
A security officer receives a verbal complaint from a member of the public about a colleague's conduct. The officer should:
Answer: Record the complaint details in the Occurrence Book and report it to the supervisor
All complaints, even verbal ones, must be documented and escalated to a supervisor; failing to report may constitute a breach of duty and allow misconduct to continue.
When photographing an incident scene for documentation purposes, a security officer should:
Answer: Photograph the scene as found, without disturbing anything
Photographing the scene as found preserves the original state as evidence; moving items can destroy critical evidence and compromise investigations.
How long are security companies in Singapore generally required to retain CCTV footage under standard security practice guidelines?
Answer: At least 30 days
Industry best practice and many client contracts in Singapore require CCTV footage to be retained for a minimum of 30 days to allow for incident investigation after the fact.
If a security officer is unsure how to classify the severity of an incident for reporting purposes, the officer should:
Answer: Consult their supervisor or refer to the site's Standard Operating Procedures (SOP)
When uncertain, officers must consult their supervisor or the site SOP to ensure incidents are accurately classified, as wrong classification may delay the appropriate response.
Which of the following is a characteristic of a good incident report?
Answer: Concise, factual, objective, and written in the first person
Good reports are concise and factual, written objectively in the first person ('I observed…'), avoiding speculation, opinion, or recommendations beyond the officer's scope.
Under the Personal Data Protection Act (PDPA) of Singapore, a security officer who has access to incident reports containing personal data must:
Answer: Protect the data and only share it on a need-to-know basis or as required by law
The PDPA requires organisations and their staff to protect personal data; it may only be disclosed on a need-to-know basis or where legally required, such as to the police.