SIA Venue Safety Management 5

Question 1

What does the acronym 'IIMARCH' stand for in the context of passing information to emergency services?

Accepted Answer

Information, Intent, Method, Administration, Risk, Communications, Humanitarian

Answer

Incident, Involvement, Method, Access, Resources, Casualties, Help

Answer

Incident, Injuries, Medical, Ambulance, Response, Casualties, Hospital

Answer

Immediate, Identified, Managed, Assessed, Reported, Controlled, Handled

Question 2

A venue has experienced three slip-and-fall incidents in the same area of the bar over the past month. What proactive measures should be recommended?

Accepted Answer

Conduct a specific risk assessment of the area, consider anti-slip flooring or matting, increase cleaning frequency, and improve lighting

Answer

Place a single 'caution wet floor' sign in the area permanently

Answer

Ban patrons from carrying drinks in that area of the venue

Answer

Accept it as normal for a busy venue and continue to treat injuries as they occur

Question 3

What is the 'one in, one out' policy and when should it be implemented?

Accepted Answer

A crowd management technique where one patron is admitted for every patron that leaves once maximum capacity is reached

Answer

A policy where one door supervisor enters the venue for every one that goes on break

Answer

A search policy where one item is checked for every item that is waved through

Answer

An ejection policy where one patron is removed for every complaint received

Question 4

When communicating with the ambulance service via 999, what key information should a door supervisor provide about a casualty?

Accepted Answer

The exact location within the venue, number of casualties, nature of injuries, whether the casualty is conscious and breathing, any treatments given, and access arrangements for paramedics

Answer

Only the venue address and a request for an ambulance

Answer

The patron's name, address, date of birth, and NHS number

Answer

A diagnosis of the casualty's medical condition based on their symptoms

Question 5

What is the purpose of a 'sterile area' or 'buffer zone' in crowd management at a venue?

Accepted Answer

An empty space maintained between the crowd and a stage, barrier, or exit to prevent crushing and allow emergency access

Answer

An area kept clean and sanitised for food preparation

Answer

A VIP area separated from the general public

Answer

A quarantine area for patrons suspected of carrying infectious diseases

Question 6

A door supervisor witnesses a colleague using excessive force when ejecting a patron. What should they do?

Accepted Answer

Intervene to stop the excessive force, ensure the patron's safety, report the incident to management, and record full details

Answer

Support their colleague as door supervisors must always present a united front

Answer

Wait until the ejection is complete and then discuss the technique privately with the colleague

Answer

Ignore it as they could face retaliation from the colleague if they intervene