Physical Intervention & Conflict Management Flashcards

What is 'adrenaline dump' and how can it impair a door supervisor's judgement?

Answer: A sudden surge of adrenaline that can cause tunnel vision and impaired decision-making

An adrenaline dump can narrow focus, reduce fine motor skills and cloud judgement; door supervisors must be trained to manage this physiological response during and after conflicts.

Which communication barrier is most likely when dealing with a person under the influence of alcohol?

Answer: Reduced ability to process information and respond rationally

Alcohol impairs cognitive processing, reducing a person's ability to understand instructions or reason calmly, which means door supervisors need adapted communication strategies.

What does 'non-verbal communication' include in a security context?

Answer: Body language, eye contact, facial expressions and personal space

Non-verbal communication encompasses body language, gestures, eye contact and proxemics; it can convey authority, calm or aggression without words.

A door supervisor is working alone and faces a group of aggressive individuals. What is the safest initial action?

Answer: Create distance, call for backup and avoid direct confrontation

Lone working against multiple aggressors is extremely dangerous; creating distance and calling for backup while avoiding direct confrontation is the safest approach.

What is the purpose of a post-incident debrief?

Answer: To review what happened, identify lessons and support staff welfare

Post-incident debriefs allow the team to review the incident, identify what went well or could be improved, and ensure staff are psychologically supported after a traumatic event.

Which factor is most likely to escalate a conflict unnecessarily?

Answer: Aggressive or dismissive tone from the door supervisor

An aggressive or dismissive attitude from a door supervisor can provoke and escalate a situation that might otherwise have been resolved calmly through respectful communication.