Documentation & Communication Flashcards
6 cards from real SIA DOOR practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 Documentation & Communication flashcards as text
Why is accurate incident documentation important for a door supervisor?
Answer: It creates a contemporaneous record that can be used in court and protects the supervisor from false allegations
Accurate, contemporaneous records demonstrate what occurred and why; they can be used in court proceedings and protect the door supervisor against allegations of misconduct or excessive force.
What does 'contemporaneous' mean in the context of incident records?
Answer: Made at the time of or very shortly after the incident
A contemporaneous record is made at the time of or immediately after an incident while details are fresh; these records carry greater evidential weight than ones made much later.
What should an incident log entry always include?
Answer: Date, time, location, description of incident, persons involved, actions taken and outcome
A complete incident log entry must capture the factual details: time, location, persons involved and what actions were taken, providing a clear and complete account of events.
What is the purpose of the 'refusal log' kept by door supervisors?
Answer: To record persons refused entry, including the reason, time and description
The refusal log records details of persons turned away, helping to demonstrate consistent and non-discriminatory application of entry policies and providing evidence if a refusal is later disputed.
What personal information may legally be recorded in a security incident log?
Answer: Factual descriptions relevant to the incident, handled in compliance with GDPR
GDPR requires that only relevant personal data is collected and for a specified purpose; incident logs should contain factual information about the incident only, not irrelevant personal details.
What is the CCTV data retention standard for most licensed venues?
Answer: 31 days, unless needed for an investigation
The Information Commissioner's Office (ICO) guidance for licensed premises typically recommends retaining CCTV footage for 31 days; footage relevant to an incident should be preserved immediately.