SIA Door Physical Intervention & Conflict Management 2 — Questions and Answers
Question 1: What is 'dynamic risk assessment' in a conflict situation?
- Continuously evaluating the threat and adjusting response accordingly (Correct answer)
- A written report completed after an incident
- A one-time assessment before a shift starts
- A police-led evaluation of venue safety
Correct answer: Continuously evaluating the threat and adjusting response accordingly
Dynamic risk assessment is an ongoing mental process during a conflict where the door supervisor constantly re-evaluates the threat level and adapts their response in real time.
Question 2: When is physical intervention legally justified for a door supervisor?
- When de-escalation has failed and force is necessary to protect safety (Correct answer)
- Whenever a customer refuses a reasonable request
- When the manager instructs the supervisor to remove someone
- As soon as a conflict begins
Correct answer: When de-escalation has failed and force is necessary to protect safety
Physical intervention is only justified as a last resort when verbal de-escalation has failed and force is necessary to prevent harm, and even then must be proportionate.
Question 3: Which physical intervention technique should door supervisors prioritise when removing an uncooperative person?
- Escort holds that minimise injury risk (Correct answer)
- Full body tackles
- Choke holds
- Pressure point techniques on the neck
Correct answer: Escort holds that minimise injury risk
Escort holds allow controlled movement of a person while minimising injury risk to all parties; dangerous techniques like choke holds are prohibited and could cause serious harm.
Question 4: What is 'positional asphyxia' and why must door supervisors be aware of it?
- A potentially fatal condition caused by body position restricting breathing during restraint (Correct answer)
- A technique for restraining violent persons
- A medical term for panic attacks in crowds
- A safety check for entry queues
Correct answer: A potentially fatal condition caused by body position restricting breathing during restraint
Positional asphyxia occurs when a person's body position prevents adequate breathing, often during restraint face-down; it can be fatal and door supervisors must avoid positions that restrict breathing.
Question 5: After a physical intervention, what is the first action a door supervisor should take?
- Check the welfare of all parties and call emergency services if needed (Correct answer)
- Write the incident report
- Search the person detained
- Inform the manager
Correct answer: Check the welfare of all parties and call emergency services if needed
Immediate welfare checks ensure no one has been injured; if medical assistance is needed, emergency services must be called without delay as a duty of care.
Question 6: What is the 'SARA model' sometimes used in security conflict management?
- Scan, Analyse, Respond, Assess (Correct answer)
- Stop, Arrest, Restrain, Advise
- Search, Alert, Remove, Advise
- Secure, Arrest, Record, Attend
Correct answer: Scan, Analyse, Respond, Assess
The SARA model (Scan, Analyse, Respond, Assess) is a problem-solving framework used to identify, address and evaluate responses to conflict and security incidents.
SIA Door Physical Intervention & Conflict Management 2
What is 'dynamic risk assessment' in a conflict situation?