SIA Door Emergency Procedures 2 — Questions and Answers
Question 1: What information should be gathered if a bomb threat is received by telephone?
- Hang up immediately and call the police
- Keep the caller talking and gather as much information as possible: where is the bomb, when will it go off, what does it look like, why are they doing it, and note their voice characteristics (Correct answer)
- Record the call on your mobile phone
- Put the caller on hold
Correct answer: Keep the caller talking and gather as much information as possible: where is the bomb, when will it go off, what does it look like, why are they doing it, and note their voice characteristics
Stay calm, keep the caller talking, and gather information: exact location of the device, time of detonation, type of device, reason for the threat, and note the caller's accent, background noise, and speech characteristics. Use a bomb threat checklist if available.
Question 2: During an evacuation, what should a door supervisor do about toilet areas and disabled facilities?
- Ignore them — people will hear the alarm
- Check them to ensure they are clear of occupants, including accessible toilets and baby changing areas (Correct answer)
- Lock them to prevent re-entry
- Only check them after the building is evacuated
Correct answer: Check them to ensure they are clear of occupants, including accessible toilets and baby changing areas
All areas must be checked during evacuation, especially toilets, disabled facilities, and baby changing areas where people may not hear the alarm, may be unable to self-evacuate, or may not realise there is an emergency.
Question 3: What is a 'personal emergency evacuation plan' (PEEP)?
- A plan for VIP customers only
- An individual plan for a person who may need assistance to evacuate safely, such as someone with a disability (Correct answer)
- A plan for the door team only
- A fire escape route map
Correct answer: An individual plan for a person who may need assistance to evacuate safely, such as someone with a disability
A PEEP is an individual evacuation plan for someone who cannot self-evacuate — for example, wheelchair users, people with visual or hearing impairments, or anyone who needs specific assistance during an emergency.
Question 4: What role does a door supervisor play in a medical emergency such as a customer collapsing?
- Move the person outside to clear the area
- Assess the situation, call 999, provide first aid within their training, clear space around the casualty, and direct ambulance services to the location (Correct answer)
- Leave it entirely to management
- Ask other customers to help
Correct answer: Assess the situation, call 999, provide first aid within their training, clear space around the casualty, and direct ambulance services to the location
The door supervisor should assess the situation, call for an ambulance (999), provide first aid within their level of training, clear space around the casualty for privacy and access, and be ready to direct paramedics to the location.
Question 5: Why is it important for door supervisors to know the location of all emergency exits?
- To use them for smoke breaks
- To direct evacuees efficiently, avoid bottlenecks, and ensure all exits are utilised during an emergency (Correct answer)
- To lock them at closing time
- To prevent customers using them during normal hours
Correct answer: To direct evacuees efficiently, avoid bottlenecks, and ensure all exits are utilised during an emergency
Knowing all exit locations allows door supervisors to direct people efficiently during evacuations, distribute the flow of people across multiple exits to prevent dangerous bottlenecks, and use the safest routes.
Question 6: What is a 'dynamic risk assessment' in the context of emergency procedures?
- A risk assessment completed annually
- A continuous, real-time assessment of risks and conditions during an evolving emergency situation (Correct answer)
- A written document filed with the council
- An insurance requirement
Correct answer: A continuous, real-time assessment of risks and conditions during an evolving emergency situation
A dynamic risk assessment is a continuous, real-time evaluation of risks during a developing situation. It involves constantly reassessing threats, conditions, and the safety of actions as the situation changes.
SIA Door Emergency Procedures 2
What information should be gathered if a bomb threat is received by telephone?