SIA Door Supervisor Practice Test
SIA - Security Industry Authority Door Supervisor SIA Customer Service and Public Relations 6
A customer who appears to have learning difficulties is being mocked by a group inside the venue.
What is the appropriate response?
Select your answer
A
Ignore it unless the customer complains directly
B
Intervene promptly, address the group about their behaviour, check on the welfare of the vulnerable customer, and take further action including ejection of the group if the behaviour continues
C
Move the vulnerable customer to a different area of the venue
D
Tell the vulnerable customer they should leave for their own safety
Hint
