SIA Communication Skills 6

Question 1

When completing a pocket notebook entry, which of the following practices should a door supervisor follow?

Accepted Answer

Write in ink, draw a single line through any errors, initial and date the correction, and never tear out pages

Answer

Use pencil so mistakes can be erased cleanly

Answer

Leave gaps between entries so additional information can be added later

Answer

Write entries in shorthand to save time

Question 2

A door supervisor needs to describe a suspect over the radio. Which system provides a structured approach to describing a person?

Accepted Answer

The SCONE system — Sex, Clothing, Outstanding features, Name if known, Elevation (height)

Answer

The NATO system

Answer

The ABC method — Age, Build, Clothing, from top to bottom

Answer

The PASS method — Pull, Aim, Squeeze, Sweep

Question 3

What is the significance of using 'I' statements rather than 'you' statements when dealing with a confrontational patron?

Accepted Answer

'I' statements express the door supervisor's position without blaming or accusing, which reduces defensiveness, whereas 'you' statements can feel accusatory and escalate conflict

Answer

There is no difference in effectiveness between the two approaches

Answer

'I' statements are legally required under the Private Security Industry Act

Answer

'You' statements are more direct and therefore more effective in security situations

Question 4

A door supervisor is writing an incident report about an ejection. Which of the following details is LEAST important to include?

Accepted Answer

The door supervisor's personal opinion about the patron's character

Answer

The time and date of the incident

Answer

A physical description of the patron ejected

Answer

The reason for ejection and the force used, if any

Question 5

In radio communication, what does the proword 'Roger' mean?

Accepted Answer

Message received and understood

Answer

I agree with your suggestion

Answer

Please repeat your last message

Answer

I am ready to transmit

Question 6

A door supervisor witnesses a serious assault and will likely need to provide evidence in court. When should they write their detailed account of what happened?

Accepted Answer

As soon as practicable after the incident, while the details are still fresh in their memory

Answer

A few days later when they have had time to process what happened

Answer

Only when formally requested to do so by the police, even if that is weeks later

Answer

They should not write anything down to avoid it being used against them