SHRM HR Technology & Analytics 5 — Questions and Answers
Question 1: Which approach to HR data governance BEST ensures data quality across multiple integrated systems?
- Allowing each department to manage its own data independently
- Establishing a centralized data stewardship program with defined ownership (Correct answer)
- Purchasing a new HRIS annually
- Restricting data access to the IT department only
Correct answer: Establishing a centralized data stewardship program with defined ownership
A centralized data stewardship program assigns clear ownership and accountability for data quality, consistency, and standards across all integrated systems.
Question 2: An HR team wants to measure whether a leadership development program improved business outcomes. Which evaluation framework is MOST appropriate?
- Net Promoter Score
- Kirkpatrick Four-Level Model (Correct answer)
- Balanced Scorecard
- SWOT Analysis
Correct answer: Kirkpatrick Four-Level Model
The Kirkpatrick Four-Level Model evaluates training effectiveness from reaction through learning, behavior change, and ultimately business results.
Question 3: When building a workforce planning model, 'internal supply analysis' refers to:
- Forecasting external labor market availability
- Assessing the current workforce's skills, headcount, and projected mobility (Correct answer)
- Analyzing competitor compensation levels
- Reviewing vendor contracts for staffing agencies
Correct answer: Assessing the current workforce's skills, headcount, and projected mobility
Internal supply analysis examines the existing workforce — skills inventory, headcount, attrition projections, and promotion pipelines — to determine future talent availability.
Question 4: Which security practice is MOST critical when HR staff access sensitive employee data remotely?
- Using the same password for all HR systems
- Enabling multi-factor authentication (MFA) (Correct answer)
- Storing data locally on personal devices
- Sharing login credentials with trusted colleagues
Correct answer: Enabling multi-factor authentication (MFA)
Multi-factor authentication adds a second verification step beyond passwords, significantly reducing the risk of unauthorized access to sensitive HR data.
Question 5: A company's HR analytics team identifies that high performers in sales share three specific competencies. This finding is BEST used for:
- Eliminating performance reviews for non-sales staff
- Building competency-based hiring criteria for future sales roles (Correct answer)
- Reducing the sales team headcount
- Reporting the finding to the SEC
Correct answer: Building competency-based hiring criteria for future sales roles
Identifying competencies that predict high performance allows HR to build evidence-based selection criteria, improving future hiring quality.
Question 6: Which HR technology trend involves embedding AI assistance directly within an employee's existing workflow tools (e.g., Slack, Teams)?
- Robotic process automation (RPA)
- In-the-flow-of-work learning and AI nudges (Correct answer)
- Enterprise resource planning (ERP)
- Blockchain credentialing
Correct answer: In-the-flow-of-work learning and AI nudges
In-the-flow-of-work technology delivers AI-powered guidance, learning, and task support within the tools employees already use, removing friction from adoption.
Question 7: An HR analyst discovers that two datasets have different definitions for 'active employee.' What issue does this represent?
- Data latency
- Data siloing
- Lack of data governance and a common data dictionary (Correct answer)
- Insufficient computing power
Correct answer: Lack of data governance and a common data dictionary
Inconsistent definitions across systems indicate the absence of a common data dictionary and governance framework that standardizes key HR terminology.
SHRM HR Technology & Analytics 5
Which approach to HR data governance BEST ensures data quality across multiple integrated systems?