SHRM-CP Employee Engagement & Retention 3

Question 1

Organizational commitment theory identifies which three dimensions of employee commitment?

Accepted Answer

Affective, Continuance, and Normative commitment

Answer

Financial, Social, and Structural commitment

Answer

Cognitive, Emotional, and Behavioral commitment

Answer

Intrinsic, Extrinsic, and Situational commitment

Question 2

Which of the following leadership behaviors MOST directly increases employee engagement?

Accepted Answer

Providing regular, specific, and constructive feedback

Answer

Closely monitoring all employee activities

Answer

Enforcing strict attendance policies

Answer

Limiting communication to formal channels

Question 3

Total rewards as an engagement tool includes which components beyond base pay?

Accepted Answer

Benefits, work-life balance, recognition, performance management, and development opportunities

Answer

Only cash bonuses and equity grants

Answer

Health insurance and retirement plans only

Answer

PTO and remote work policies only

Question 4

Which practice is most effective at sustaining long-term employee engagement after an initial program launch?

Accepted Answer

Holding managers accountable for their teams' engagement scores in performance reviews

Answer

Running a single company-wide recognition event annually

Answer

Distributing annual engagement survey results to employees

Answer

Offering a one-time retention bonus

Question 5

An employee demonstrates high performance but low commitment. HR should FIRST:

Accepted Answer

Conduct a stay interview to understand their engagement barriers and career aspirations

Answer

Place the employee on a performance improvement plan

Answer

Transfer the employee to a different team

Answer

Reduce the employee's workload

Question 6

Which generational cohort is most commonly associated with prioritizing work-life balance and purposeful work in engagement research?

Accepted Answer

Millennials (Gen Y)

Answer

Baby Boomers

Answer

Generation X

Answer

The Silent Generation