Alcohol - Primary and Advanced Flashcards

A guest hands you an ID that does not match their appearance. What should you do?

Answer: Decline service and may confiscate per policy

A mismatched ID is a red flag and alcohol service should be refused.

Which is an example of a 'tertiary' sign of intoxication observed over time?

Answer: Progressive loss of judgment and aggressive behavior

Worsening judgment and behavior changes signal advancing intoxication that requires intervention.

Why should a manager be notified when alcohol service is refused?

Answer: To support the server and document the situation

Manager involvement backs up the server's decision and ensures proper documentation.

What is the safest assumption when an ID looks expired?

Answer: Treat it as unacceptable and request another valid ID

An expired ID is not a valid proof of age and should not be accepted.

Which practice helps prevent overservice during a large group celebration?

Answer: Tracking drinks per guest and monitoring behavior

Monitoring individual consumption and behavior helps catch intoxication early.

What is a key reason to avoid serving 'last call' double rounds to guests near their limit?

Answer: It can rapidly push guests into intoxication

Doubling up drinks at closing can quickly cause overservice and impairment.

If a guest becomes argumentative after being refused service, the staff should:

Answer: Stay calm, be firm, and involve a manager or security if needed

Remaining calm and getting management support de-escalates the situation safely.