Practice Test GeeksSPHR - Senior Professional in Human Resources Practice Test
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Employee Relations and Engagement Flashcards

7 cards from real SPHR practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 Employee Relations and Engagement flashcards as text

  1. An employee files a formal grievance alleging that their supervisor consistently assigns undesirable shifts in retaliation for a prior complaint. What is the FIRST step HR should take?

    Answer: Acknowledge the grievance and initiate a formal investigation

    Formal grievances must be acknowledged and investigated promptly to ensure due process and legal compliance.

  2. Which engagement driver has the STRONGEST correlation with voluntary employee turnover according to research?

    Answer: Quality of relationship with direct manager

    Research consistently shows that the manager-employee relationship is the top predictor of voluntary turnover.

  3. A company wants to measure the effectiveness of its employee engagement initiatives over time. Which metric is MOST useful for this purpose?

    Answer: Year-over-year engagement survey score trends

    Tracking engagement survey scores over time reveals whether initiatives are improving workforce sentiment.

  4. Under the NLRA, which of the following employee activities is protected concerted activity?

    Answer: Two employees discussing their wages to determine if pay is equitable

    The NLRA protects employees who discuss wages with coworkers as concerted activity for mutual aid.

  5. When implementing a progressive discipline policy, which element is MOST critical to ensure legal defensibility?

    Answer: Consistent, documented application of the policy across similar infractions

    Consistent, documented application prevents claims of disparate treatment and demonstrates fair process.

  6. A senior HR professional is designing a stay interview program. What is the PRIMARY goal of stay interviews?

    Answer: To understand what motivates current employees to remain and address potential flight risks proactively

    Stay interviews uncover retention drivers and concerns before an employee decides to leave.

  7. An organization's employee net promoter score (eNPS) drops significantly quarter over quarter. What is the MOST appropriate initial HR response?

    Answer: Conduct qualitative follow-up to identify root causes behind the score decline

    A score drop signals a problem but not its cause; qualitative analysis is needed before prescribing solutions.