SEI Relationship Management 2 — Questions and Answers
Question 1: In the SEI framework, which behavior best demonstrates 'engaging intrinsic motivation' within relationships?
- Offering external rewards to encourage cooperation
- Connecting tasks to others' core values and sense of purpose (Correct answer)
- Setting strict deadlines to keep people accountable
- Praising performance publicly to boost morale
Correct answer: Connecting tasks to others' core values and sense of purpose
Engaging intrinsic motivation means linking actions to what genuinely matters to others, not using external incentives.
Question 2: A team member consistently interrupts others during meetings. Using SEI relationship management principles, what is the most effective first step?
- Report the behavior to HR immediately
- Privately acknowledge your own frustration before addressing it (Correct answer)
- Publicly call out the interruptions so the whole team sees the problem
- Ignore it to avoid conflict
Correct answer: Privately acknowledge your own frustration before addressing it
Recognizing your emotional reaction first (self-awareness) enables a more measured, productive conversation.
Question 3: Which SEI competency most directly supports resolving interpersonal conflict constructively?
- Applying consequential thinking
- Increasing empathy (Correct answer)
- Exercising optimism
- Pursuing noble goals
Correct answer: Increasing empathy
Increasing empathy helps you understand the other person's perspective, which is foundational to constructive conflict resolution.
Question 4: According to Six Seconds' model, 'navigating emotions' in a relationship context means:
- Suppressing negative feelings to maintain harmony
- Using emotions as data to inform thoughtful responses (Correct answer)
- Expressing every emotion immediately to be authentic
- Avoiding emotionally charged conversations
Correct answer: Using emotions as data to inform thoughtful responses
Navigating emotions means treating feelings as useful information rather than suppressing or acting on them impulsively.
Question 5: When a colleague seems disengaged, a high-EQ approach aligned with SEI relationship management would be to:
- Give them space and assume they'll recover on their own
- Ask open-ended questions to explore what they're experiencing (Correct answer)
- Reassign their tasks to a more engaged team member
- Report disengagement in their performance review
Correct answer: Ask open-ended questions to explore what they're experiencing
Open-ended inquiry demonstrates empathy and creates space for the colleague to share what is affecting them.
Question 6: The SEI concept of 'noble goals' contributes to relationship management by:
- Giving individuals a personal ambition that overrides team needs
- Aligning individual purpose with actions that benefit others (Correct answer)
- Setting high performance targets for accountability
- Encouraging competition to drive excellence
Correct answer: Aligning individual purpose with actions that benefit others
Noble goals connect personal meaning to positive impact on others, strengthening prosocial motivation in relationships.
Question 7: In the SEI model, 'consequential thinking' applied to relationships involves:
- Punishing others for poor decisions
- Evaluating the emotional and practical impact of your actions on others (Correct answer)
- Avoiding risky interpersonal conversations
- Focusing only on short-term outcomes
Correct answer: Evaluating the emotional and practical impact of your actions on others
Consequential thinking means deliberately considering how your choices affect others emotionally and practically before acting.
SEI Relationship Management 2
In the SEI framework, which behavior best demonstrates 'engaging intrinsic motivation' within relationships?