What is the primary difference between a knowledge base and a frequently asked questions (FAQ) page?
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A
A knowledge base is only accessible to agents, while FAQs are for end users only
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B
A knowledge base contains structured, searchable articles covering a wide range of topics, while FAQs are typically a simple list of common questions and answers
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C
FAQs require approval workflows, while knowledge base articles do not
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D
A knowledge base is maintained by external vendors, while FAQs are written by service desk managers