SAM Software Procurement & Vendor Management 2

Question 1

A company discovers mid-contract that a vendor's SaaS platform has been acquired by a competitor. What SAM best practice should the organization invoke?

Accepted Answer

Review the contract for change-of-control clauses that may allow exit or renegotiation

Answer

Immediately terminate the contract without penalty

Answer

Continue as normal since the service terms remain unchanged

Answer

Transfer all data to a new vendor immediately

Question 2

Which procurement method is MOST appropriate when an organization needs specialized software and wants multiple vendors to compete on both technical merit and price?

Accepted Answer

Request for Proposal (RFP)

Answer

Sole-source procurement

Answer

Emergency purchase order

Answer

Blanket purchase agreement

Question 3

A software vendor proposes bundling three applications at a 30% discount. What SAM consideration is MOST important before accepting?

Accepted Answer

Assess whether all three applications are actually needed to avoid paying for unused licenses

Answer

Negotiate the discount to 35% before accepting

Answer

Accept immediately to capture the discount before it expires

Answer

Request perpetual licenses instead of subscription for better ROI

Question 4

What is the primary purpose of a software escrow agreement in vendor contracts?

Accepted Answer

To ensure access to source code if the vendor goes out of business or discontinues the product

Answer

To hold license fees in escrow until delivery is confirmed

Answer

To prevent the vendor from raising prices during the contract term

Answer

To store backup copies of the software on neutral servers

Question 5

During vendor due diligence, an organization learns a software provider lacks SOC 2 Type II certification. What is the MOST appropriate SAM response?

Accepted Answer

Document the risk and include compensating controls or security requirements in the contract

Answer

Proceed with procurement since SOC 2 is optional for software vendors

Answer

Require the vendor to obtain certification before contract signing

Answer

Disqualify the vendor from consideration entirely

Question 6

A SAM manager is asked to evaluate a vendor's true cost of ownership for a new ITSM platform. Which cost category is MOST commonly overlooked?

Accepted Answer

Implementation and integration costs

Answer

License fees

Answer

Annual maintenance fees

Answer

Training costs

Question 7

What does 'most favored customer' (MFC) pricing status mean in a software vendor contract?

Accepted Answer

The customer is guaranteed pricing no higher than the vendor's best price offered to comparable customers

Answer

The vendor will prioritize support tickets from this customer above all others

Answer

The customer receives exclusive access to beta features before general availability

Answer

The vendor must match any competitor's price if requested