SAC Documentation & Record Management 2

Question 1

Which document type defines the step-by-step actions required to restore a service after an outage?

Accepted Answer

Runbook

Answer

A runbook contains detailed, step-by-step operational procedures for restoring or maintaining a service.

Question 2

When a configuration item is decommissioned, what is the correct action in the CMDB?

Accepted Answer

Mark the record as retired/decommissioned and retain it

Answer

Decommissioned CIs should be marked retired in the CMDB so historical data and audit trails are preserved.

Question 3

What is the primary purpose of a knowledge base article (KBA) in an IT environment?

Accepted Answer

Provide reusable solutions for known issues

Answer

KBAs document known issues and proven solutions so support staff can resolve recurring problems quickly.

Question 4

A sysadmin is asked to document network topology. Which diagram type BEST shows IP addressing and subnet boundaries?

Accepted Answer

Logical network diagram

Answer

A logical network diagram illustrates IP addressing schemes, VLANs, and subnet boundaries without physical layout detail.

Question 5

Which version control practice ensures that documentation changes are traceable to a specific author and timestamp?

Accepted Answer

Committing changes with descriptive messages

Answer

Committing changes to a version control system with descriptive messages creates an auditable history including author and timestamp.

(SAC) System Administration Certification Practice Test