Assessment & Evaluation Methods Flashcards
7 cards from real SAC practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Assessment & Evaluation Methods flashcards as text
Which of the following is an example of a quantitative assessment metric in system administration?
Answer: Number of failed login attempts per hour
Quantitative metrics are numerically measurable; failed login attempts per hour provides a concrete, countable data point.
What does RTO stand for in the context of disaster recovery evaluation?
Answer: Recovery Time Objective
Recovery Time Objective (RTO) is the maximum acceptable time to restore a system or service after a disruption.
A system administrator is asked to evaluate change management adherence. Which artifact provides the most direct evidence?
Answer: Change request tickets and approval records
Change request tickets and approval records directly evidence whether changes followed the documented change management process.
Which assessment technique involves sending simulated phishing emails to staff to measure click rates?
Answer: Security awareness phishing simulation
Security awareness phishing simulations test and measure employee susceptibility to phishing attacks without actual malicious intent.
When evaluating disk I/O performance, which metric indicates a storage bottleneck most directly?
Answer: I/O wait time (iowait)
High iowait percentage indicates CPUs are frequently idle waiting for disk operations, pointing directly to a storage bottleneck.
Which evaluation framework is commonly used to assess IT service management processes?
Answer: ITIL (Information Technology Infrastructure Library)
ITIL provides a framework of best practices specifically for IT service management process evaluation and improvement.
A sysadmin notices memory utilization averages 95% over a 2-week period. What is the most appropriate next step?
Answer: Document the finding and plan a capacity upgrade
Sustained high memory utilization indicates a capacity issue that should be documented and addressed through proper planning and change management.