SaaS Cheat Sheet 2026

The 30 highest-yield SaaS facts, distilled from real exam questions. Print it, save it as a PDF, or study it here — free, no sign-up.

1. Which post-training feedback collection method provides the most actionable data for improving a SaaS training program? → Structured performance observation 60 days post-training
2. What does the shared responsibility model mean for SaaS customers? → The customer is responsible for identity, access, and data governance
3. Which regulation governs the privacy of health information handled by SaaS applications used by US healthcare providers? → HIPAA
4. What does 'net revenue retention' (NRR) measure in SaaS? → Revenue retained from existing customers including expansions, contractions, and churn
5. What does 'product-led growth' (PLG) mean in a SaaS context? → The product itself is the primary acquisition and conversion channel
6. What characteristics of a SaaS delivery model are the following? → All of the Above
7. What is 'feature flagging' commonly used for in SaaS development? → Enabling or disabling features for specific users without redeploying code
8. What does 'feature flagging' (also called feature toggles) enable in SaaS development? → Turning features on or off for specific users or segments without deploying new code
9. Which SaaS metric specifically measures the revenue retained from existing customers, excluding new sales? → Net Revenue Retention (NRR)
10. Which SaaS distribution model involves selling through third-party resellers or system integrators? → Channel sales
11. In SaaS, what is a 'land and expand' strategy? → Start with a small sale then grow the account through upsells
12. What is a SaaS benchmark for a 'good' annual gross revenue churn rate for a B2B SaaS company? → Below 10% annually, with best-in-class under 5%
13. Which encryption standard is considered best practice for protecting SaaS data at rest? → AES-256
14. What is the main advantage of a 'usage-based pricing' model for customers compared to flat-rate subscriptions? → Costs align directly with the value received, so low-use months cost less
15. Which revenue metric specifically captures NEW business won in a period, excluding renewals or expansions? → New MRR
16. Which framework uses 'Jobs to Be Done' (JTBD) theory to guide SaaS product decisions? → Understanding why customers 'hire' a product to accomplish a specific job in their life
17. The SaaS model is spread in what way? → The web
18. Which post-training support model assigns an experienced SaaS user to help a newly trained colleague apply skills on the job? → Peer mentoring or buddy system
19. In agile SaaS development, what is the primary purpose of a sprint retrospective? → To reflect on the team's process and identify improvements
20. Which SaaS company became the fastest ever to reach $1 billion in ARR as of its achievement in 2020? → Zoom
21. What is 'negative churn' in a SaaS context? → Expansion revenue from existing customers outpaces revenue lost to cancellations
22. Which metric best measures how quickly a SaaS company recoups its customer acquisition cost? → CAC payback period
23. What is the primary goal of usability testing in SaaS product development? → To observe real users interacting with the product and identify friction in the experience
24. A SaaS company wants to test whether users prefer a new onboarding flow. What is the most appropriate method? → A/B testing
25. In SaaS security, what is 'role-based access control' (RBAC)? → Restricting system access based on a user's assigned role within the organization
26. Which of the following best describes 'multi-tenancy' in SaaS architecture? → A single instance of software serves multiple customers simultaneously
27. The total cost of ownership for the SaaS model is expensive (TCO). → False
28. Which post-training strategy addresses the 'forgetting curve' most directly? → Spaced repetition with increasingly longer intervals between practice sessions
29. Which type of post-training community fosters peer-to-peer knowledge sharing among SaaS users after formal training ends? → Customer community forums or Slack groups moderated by CSMs
30. One of the original and largest ASPs in the world is __________. → USI