RSA Identifying Intoxication & Intervention Techniques 2 — Questions and Answers
Question 1: A guest becomes unusually loud and begins telling the same story repeatedly. Which intoxication cue does this behavior most clearly represent?
- Physical coordination loss
- Impaired short-term memory and judgment (Correct answer)
- Allergic reaction to alcohol
- Normal social excitement
Correct answer: Impaired short-term memory and judgment
Repeating stories is a classic sign of impaired short-term memory caused by alcohol's effect on the brain.
Question 2: When cutting off a guest, which approach best reduces the risk of confrontation?
- Tell the guest loudly that they are 'too drunk'
- Offer water, food, and a cab while speaking privately and calmly (Correct answer)
- Ask other guests at the table to handle the situation
- Simply stop bringing drinks without explanation
Correct answer: Offer water, food, and a cab while speaking privately and calmly
Offering alternatives privately and calmly respects the guest's dignity and de-escalates tension.
Question 3: A server notices a guest's eyes are red and glassy after two drinks. What is the MOST appropriate next step?
- Immediately call 911
- Increase observation frequency before deciding whether to serve another drink (Correct answer)
- Automatically serve the next drink since only two were consumed
- Ask other guests if the person looks intoxicated
Correct answer: Increase observation frequency before deciding whether to serve another drink
Red, glassy eyes are a warning sign that warrants closer monitoring before serving additional alcohol.
Question 4: Which factor can make a person appear MORE intoxicated than their BAC would suggest?
- Drinking slowly over several hours
- Eating a high-fat meal before drinking
- Taking certain medications that interact with alcohol (Correct answer)
- Drinking water between alcoholic beverages
Correct answer: Taking certain medications that interact with alcohol
Some medications intensify alcohol's effects, causing more impairment at lower BAC levels.
Question 5: A guest who was visibly sober an hour ago now has slurred speech. What does this rapid change most likely indicate?
- The guest drank quickly or consumed multiple drinks in a short period (Correct answer)
- The guest has a speech impediment that just appeared
- The venue's air conditioning is too cold
- The guest is pretending to be drunk
Correct answer: The guest drank quickly or consumed multiple drinks in a short period
A rapid onset of slurred speech typically indicates fast, heavy consumption that quickly raised the BAC.
Question 6: When a guest becomes hostile after being refused service, the server should:
- Match the guest's aggressive tone to assert authority
- Apologize and serve one more drink to calm them down
- Remain calm, call a manager, and avoid arguing (Correct answer)
- Ask surrounding guests to physically remove the person
Correct answer: Remain calm, call a manager, and avoid arguing
Staying calm, involving a manager, and avoiding argument is the safest de-escalation strategy.
Question 7: Which observable sign is LEAST reliable for assessing intoxication on its own?
- Slurred speech
- Loss of balance when walking
- The number of drinks the server personally witnessed (Correct answer)
- Bloodshot eyes
Correct answer: The number of drinks the server personally witnessed
Servers can only count drinks they personally served; guests may have consumed alcohol elsewhere before arriving.
RSA Identifying Intoxication & Intervention Techniques 2
A guest becomes unusually loud and begins telling the same story repeatedly.
Which intoxication cue does this behavior most clearly represent?