RSA - Responsible Service of Alcohol Responsible Hospitality Practices Questions and Answers

Question 1

A patron who has been refused service is waiting for a taxi you called for them.
While waiting, they become verbally aggressive towards staff.
What is the most appropriate next step according to responsible hospitality practices?

Accepted Answer

Politely state that their behavior is unacceptable and consider calling security or police if it escalates.

Answer

Ignore their comments as they will be leaving soon.

Answer

Engage in an argument to defend the staff member's actions.

Answer

Offer them a free soft drink to calm them down.

Question 2

Which of the following is the best example of a venue implementing a proactive harm minimisation strategy, rather than a reactive one?

Accepted Answer

Ensuring free, easily accessible water stations are available throughout the venue and promoting them.

Answer

Refusing service to a patron who is already showing signs of intoxication.

Answer

Cleaning up a glass a patron has broken.

Answer

Placing signage that details the venue's policy on refusing service to intoxicated patrons.

Question 3

A venue's 'House Policy' regarding responsible service of alcohol is best described as:

Accepted Answer

A set of specific rules and procedures, tailored to the venue, to guide staff in upholding liquor laws.

Answer

A federal law that all licensed premises must display.

Answer

A marketing document to attract customers who prefer a safe environment.

Answer

A list of all the alcoholic beverages the venue is licensed to sell.

Question 4

You observe a colleague, who seems stressed by a busy service, serving a 'quad shot' of spirits to a single patron. What is the most appropriate initial response?

Accepted Answer

Privately and calmly remind your colleague of the house policy regarding standard drink limits per serve.

Answer

Report them to the licensing authority immediately.

Answer

Announce loudly that the drink is against the rules so the patron can hear.

Answer

Do nothing, as it is your colleague's responsibility, not yours.

Question 5

When documenting an incident in the venue's logbook, such as refusing service to a patron, the information recorded should be:

Accepted Answer

Factual, objective, and based on specific observed behaviors.

Answer

Detailed with personal opinions about the patron's character.

Answer

As brief as possible, stating only 'service refused'.

Answer

A subjective summary of how the incident made you feel.

Question 6

Which of the following promotions is most likely to be considered a breach of responsible hospitality principles?

Accepted Answer

A 'Beat the Clock' promotion where drink prices increase every hour.

Answer

A 'meal and drink' deal that includes one standard glass of beer or wine.

Answer

Offering a complimentary soft drink to a designated driver.

Answer

A 'Cocktail of the Day' sold at a standard price.