RSA - Responsible Service of Alcohol Refusing Service of Alcohol Questions and Answers

Question 1

When refusing service to an intoxicated patron, which of the following is a recommended communication strategy to de-escalate the situation?

Accepted Answer

Focus on the patron's behaviour and the legal requirements, not on them as a person.

Answer

Publicly announce the refusal to deter other patrons from becoming intoxicated.

Answer

Use industry jargon and legal terms to assert authority and ensure compliance.

Answer

Immediately threaten to call the police to show you are serious.

Question 2

A patron has been refused service due to intoxication but is refusing to leave the premises. According to liquor laws, what action is a venue staff member or their agent (e.g., security) permitted to take?

Accepted Answer

Use necessary and reasonable force to remove the patron from the venue.

Answer

Offer them one last drink to calm them down before they leave.

Answer

Physically restrain the patron until they agree to leave voluntarily.

Answer

Allow them to stay as long as they promise not to order any more alcohol.

Question 3

After refusing service to a patron and ensuring they have left the premises, what is the most important final step for the staff member to take?

Accepted Answer

Record the details of the refusal in the venue's incident register or logbook.

Answer

Forget the incident to avoid unnecessary paperwork.

Answer

Discuss the incident casually with other patrons.

Answer

Take a break to recover from the stressful interaction.

Question 4

A staff member is refusing service to a customer who is showing clear signs of intoxication. The customer's friend, who appears sober, offers to buy the intoxicated person another drink. What is the correct response?

Accepted Answer

Refuse to sell the drink, explaining that it is illegal to supply alcohol to an intoxicated person.

Answer

Serve the sober friend, as it is their responsibility what happens to the drink.

Answer

Agree to serve the drink but only if it's a low-alcohol option.

Answer

Ask the sober friend to sign a waiver taking responsibility for the intoxicated person.

Question 5

Which of the following is NOT a valid legal reason to refuse service or entry to a patron under general liquor licensing laws?

Accepted Answer

The person is wearing clothing that does not match the venue's preferred style.

Answer

The person is behaving in a disorderly or quarrelsome manner.

Answer

The person is known to be a drug dealer or has a conviction for a violent crime.

Answer

The person is showing clear signs of intoxication.

Question 6

You are about to refuse service to a patron. To ensure the situation is handled correctly and with support, what is a recommended first step before approaching the patron?

Accepted Answer

Quietly inform your manager or security staff of the situation and your intention.

Answer

Immediately stop what you are doing and walk away from the patron.

Answer

Ask the patron's friends to handle the situation for you.

Answer

Serve all other customers at the bar first to make the intoxicated patron wait.