Technology & Digital Tools Flashcards

A server uses a smartphone app to look up state alcohol laws during a shift. What is the key risk of relying on this app?

Answer: The app may not reflect the most current local ordinances or amendments

Mobile law reference apps may be outdated; servers should receive current training from their employer and local liquor authority rather than relying solely on third-party apps.

An online alcohol delivery service requires customers to upload a photo of their ID before checkout. What additional RSA step must still occur at the point of delivery?

Answer: The delivery person must visually verify the physical ID matches the person and confirm age

Online ID upload is a pre-screening step; physical ID verification at the door is still required to confirm identity and age at point of delivery.

A sports bar installs digital drink ordering tablets at each table. How should staff be trained to use this system responsibly?

Answer: Regularly check tables physically to observe customer condition and cut off service digitally when signs of intoxication appear

Staff must continue proactive floor monitoring even with tableside ordering to observe intoxication signs and intervene before over-service occurs.

What does a 'track-and-trace' system in a licensed venue typically monitor for compliance purposes?

Answer: Alcohol inventory from purchase through sale, enabling audit of quantities served

Track-and-trace systems log alcohol from delivery to sale, helping venues demonstrate lawful purchase, storage, and service quantities during license audits.

A guest attempts to place a third drink order via a tableside app, but the system has auto-flagged the table for manager review. What should the manager do?

Answer: Approach the table, personally assess the guests' condition, and make a service decision based on observation

An automated flag should prompt a physical visit and personal assessment; the manager's trained observation must guide the final service decision.

Which type of software can help a multi-location bar chain ensure all locations comply with RSA training requirements?

Answer: Learning management system (LMS) tracking employee training completion by location

An LMS allows corporate management to verify that every employee at every location has completed required RSA training and certification.

A server receives a notification from the venue's POS that a customer has ordered six drinks in two hours. What is the most appropriate next step?

Answer: Immediately approach the customer to visually assess signs of intoxication before serving another drink

A POS alert signals the need for a personal visual assessment; the server must observe the customer directly before deciding whether to continue service.