Risk Assessment & Mitigation Flashcards
7 cards from real RSA practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Risk Assessment & Mitigation flashcards as text
A customer has been at the bar for three hours and orders his fifth drink. What is the FIRST risk factor you should assess?
Answer: Total consumption over time combined with visible signs of intoxication
Time-based consumption patterns combined with behavioral cues are the primary indicators used to assess cumulative intoxication risk.
Which environmental factor in a bar setting MOST increases the risk of over-service incidents?
Answer: Dim lighting that obscures patron behavior
Dim lighting makes it harder for staff to observe behavioral cues of intoxication, significantly increasing the likelihood of over-service.
A group of coworkers arrives for a holiday party and one member begins drinking much faster than the others. What is the best mitigation strategy?
Answer: Slow service to the fast drinker and offer water and food proactively
Proactively slowing service and offering food and water is an early intervention that reduces risk before visible intoxication occurs.
Under a dram shop liability framework, when is an establishment MOST legally exposed for an alcohol-related incident?
Answer: When a customer drives and gets into an accident after being served while visibly intoxicated
Dram shop laws hold establishments liable when they serve visibly intoxicated patrons who then cause harm, particularly in traffic accidents.
What is the safest approach when you suspect a patron may be intoxicated but are not completely certain?
Answer: Err on the side of caution and slow or stop service
When in doubt, responsible servers should default to caution because the legal and safety risks of over-service far outweigh the inconvenience of slowing service.
A patron shows signs of intoxication but insists they are fine and gets aggressive when service is refused. What is the appropriate next step?
Answer: Involve a manager or security personnel to handle the refusal
Escalating to a manager or security allows the refusal to be handled safely and professionally without putting the server at risk.
Which practice BEST reduces the risk that a customer will drive drunk after leaving your establishment?
Answer: Proactively arranging alternative transportation such as calling a rideshare
Actively arranging alternative transportation removes the barrier that might prevent an intoxicated patron from making a safe choice.