Identifying Intoxication & Intervention Techniques Flashcards

A guest becomes unusually loud and begins telling the same story repeatedly. Which intoxication cue does this behavior most clearly represent?

Answer: Impaired short-term memory and judgment

Repeating stories is a classic sign of impaired short-term memory caused by alcohol's effect on the brain.

When cutting off a guest, which approach best reduces the risk of confrontation?

Answer: Offer water, food, and a cab while speaking privately and calmly

Offering alternatives privately and calmly respects the guest's dignity and de-escalates tension.

A server notices a guest's eyes are red and glassy after two drinks. What is the MOST appropriate next step?

Answer: Increase observation frequency before deciding whether to serve another drink

Red, glassy eyes are a warning sign that warrants closer monitoring before serving additional alcohol.

Which factor can make a person appear MORE intoxicated than their BAC would suggest?

Answer: Taking certain medications that interact with alcohol

Some medications intensify alcohol's effects, causing more impairment at lower BAC levels.

A guest who was visibly sober an hour ago now has slurred speech. What does this rapid change most likely indicate?

Answer: The guest drank quickly or consumed multiple drinks in a short period

A rapid onset of slurred speech typically indicates fast, heavy consumption that quickly raised the BAC.

When a guest becomes hostile after being refused service, the server should:

Answer: Remain calm, call a manager, and avoid arguing

Staying calm, involving a manager, and avoiding argument is the safest de-escalation strategy.

Which observable sign is LEAST reliable for assessing intoxication on its own?

Answer: The number of drinks the server personally witnessed

Servers can only count drinks they personally served; guests may have consumed alcohol elsewhere before arriving.