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Case Analysis & Practical Application Flashcards

7 cards from real RSA practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 Case Analysis & Practical Application flashcards as text
  1. A large sporting event venue sells alcohol until the seventh inning. A fan purchases a beer in the seventh inning and is still drinking during the eighth. What should staff do?

    Answer: Allow the fan to finish the purchased beer, which was bought legally

    A beer purchased before the cutoff may be consumed after the cutoff; staff should not confiscate legally purchased alcohol already in the patron's possession.

  2. A server is completing an incident report after refusing service to a patron. Which details are most important to document?

    Answer: Time, patron description, observed behaviors, action taken, and witnesses present

    Thorough incident reports include observable behaviors, timing, actions taken, and witnesses to protect the establishment in potential legal proceedings.

  3. A bartender is ending their shift and passes their remaining tables to an incoming bartender without mentioning that one guest has had four drinks in the past 90 minutes. Why is this a problem?

    Answer: The incoming bartender lacks information to make safe service decisions and may continue over-serving

    Failing to communicate a patron's consumption history during shift changes can lead to over-service and is a key RSA lapse.

  4. A bouncer at the door checks IDs and admits a patron. Inside, the server believes the patron looks under 21. What should the server do?

    Answer: Re-verify the ID before serving alcohol since the server has independent responsibility

    Each server has independent legal responsibility to verify age before serving, regardless of prior checks by other staff.

  5. A patron who was previously cut off returns the next day and demands to be served. How should the server handle this?

    Answer: Check with management—if a formal ban is in place, refuse service accordingly

    Management should be consulted because a prior formal ban or 86 must be honored; the server should not unilaterally overturn a documented decision.

  6. A server at a banquet is instructed to top off wine glasses continuously throughout the meal. A guest's glass has been refilled five times and the guest shows signs of impairment. What is the correct action?

    Answer: Stop refilling the impaired guest's glass even if it conflicts with the event format

    Event format and employer instructions never override a server's legal obligation to refuse service to an intoxicated guest.

  7. An underage patron is caught attempting to purchase alcohol using a borrowed valid ID belonging to an older sibling. What should the establishment do?

    Answer: Refuse service, confiscate the ID if state law permits, and document the incident

    Using another person's ID to purchase alcohol is illegal; servers should refuse service, confiscate the fraudulent document per state law, and document the attempt.