RMA Administrative Procedures 2

Question 1

Which filing system arranges records by number rather than alphabetically?

Accepted Answer

Numeric filing

Answer

Geographic filing

Answer

Subject filing

Answer

Chronological filing

Question 2

When answering a medical office telephone, what should the medical assistant do FIRST?

Accepted Answer

Identify the office and herself by name

Answer

Ask the caller to hold immediately

Answer

Ask for the caller's insurance information

Answer

Transfer the call to the physician

Question 3

Which of the following best describes a tickler file?

Accepted Answer

A chronological reminder system for future tasks

Answer

A file for humorous patient communications

Answer

A record of patient complaints

Answer

An index of billing codes

Question 4

A patient requests a copy of their medical records. Under HIPAA, the covered entity must respond within how many days?

Accepted Answer

30 days

Answer

10 days

Answer

60 days

Answer

90 days

Question 5

Which type of appointment scheduling reserves specific time slots for certain types of visits (e.g., physicals only in the morning)?

Accepted Answer

Cluster scheduling

Answer

Wave scheduling

Answer

Modified wave scheduling

Answer

Double booking

Question 6

When proofreading a business letter, which error type involves incorrect word usage rather than spelling (e.g., 'their' vs. 'there')?

Accepted Answer

Homophone error

Answer

Typographical error

Answer

Grammatical error

Answer

Formatting error