Quality Assurance and Improvement Flashcards

Which data collection tool is best suited for tracking how often different types of defects occur during an observation period?

Answer: Check sheet

A check sheet is a structured form for collecting and tallying the frequency of different types of defects or events.

When a process is 'in control' on a control chart, it means:

Answer: Variation is caused only by common causes

A process 'in control' exhibits only common-cause variation, meaning all data points fall within control limits without special-cause signals.

Which quality improvement model uses 'Define, Measure, Analyze, Improve, Control' phases?

Answer: Six Sigma DMAIC

Six Sigma's DMAIC framework structures improvement projects through five sequential phases: Define, Measure, Analyze, Improve, and Control.

A nurse manager wants to display the relationship between patient acuity scores and medication errors. Which tool is most appropriate?

Answer: Scatter diagram

A scatter diagram plots two variables on X and Y axes to visualize and analyze possible correlations between them.

In Lean methodology, 'muda' refers to:

Answer: Waste that adds no value to the process

Muda is a Japanese term for waste — any activity that consumes resources without adding value from the customer's perspective.

Which of the following best describes a 'process measure' in quality improvement?

Answer: Whether a specific step in care was delivered correctly

A process measure assesses whether a specific, evidence-based step in care delivery was performed as intended.

Which accreditation body requires healthcare organizations to implement ongoing performance improvement activities?

Answer: The Joint Commission

The Joint Commission mandates that accredited organizations engage in systematic, ongoing performance improvement as part of its standards.