Registered Nurse: Management Care Flashcards
7 cards from real RN practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Registered Nurse: Management Care flashcards as text
A patient care unit consistently exceeds its overtime budget. Which management approach addresses the root cause most effectively?
Answer: Analyze scheduling patterns and patient census trends to adjust staffing
Identifying census trends and scheduling inefficiencies targets the underlying cause rather than simply restricting a symptom.
A nurse manager is conducting performance appraisals. Which practice best promotes fair and objective evaluations?
Answer: Document behavioral examples throughout the review period
Ongoing behavioral documentation prevents recency bias and provides objective evidence for all performance ratings.
When a nurse manager uses the 'sandwich' feedback technique during a counseling session, what is the intended outcome?
Answer: To present critical feedback between positive observations to maintain motivation
The sandwich technique frames corrective feedback between positive statements to support receptiveness while clearly communicating areas for improvement.
The nurse manager is reviewing patient satisfaction scores and notices a downward trend in communication ratings. The BEST next step is to:
Answer: Conduct a root-cause analysis using direct observation and staff input
Root-cause analysis with frontline staff insight identifies specific communication breakdowns before selecting an intervention.
A nurse manager is creating the monthly schedule and discovers the unit will be short-staffed on weekends. Using transformational leadership, which action is BEST?
Answer: Collaborate with staff to explore creative scheduling solutions and incentives
Transformational leaders engage and empower staff to co-create solutions, increasing buy-in and sustaining morale.
Which of the following best describes the role of the charge nurse in relation to the nurse manager?
Answer: The charge nurse is responsible for shift-level coordination and real-time staffing adjustments
Charge nurses manage day-to-day operations, patient flow, and staffing during their shift under the broader authority of the nurse manager.
A staff nurse informs the charge nurse that a patient's family is threatening to leave against medical advice (AMA) due to long wait times. Which action should the charge nurse take FIRST?
Answer: Notify the physician and personally assess the family's concerns
Addressing the family's concerns directly and involving the physician may resolve the issue before an AMA discharge occurs.