RCG Underage Gambling Prevention 2 — Questions and Answers
Question 1: What action must staff take immediately upon discovering a minor using a gaming machine?
- Warn the minor and continue monitoring
- Immediately stop the minor from using the machine and escort them from the gaming area (Correct answer)
- Record the incident and report it to management at the end of the shift
- Contact police before taking any other action
Correct answer: Immediately stop the minor from using the machine and escort them from the gaming area
Staff must immediately stop the minor from using the machine and escort them out of the gaming area — delay is not permitted.
Question 2: Which of the following documents is NOT generally accepted as proof of age at NSW gaming venues?
- Australian passport
- NSW driver's licence
- Medicare card (Correct answer)
- NSW Photo Card
Correct answer: Medicare card
A Medicare card does not contain a photograph, so it is not accepted as proof of age at gaming venues.
Question 3: A patron appears to be approximately 17 but presents an apparently genuine driver's licence showing they are 19. What should staff do?
- Refuse entry because the patron looks too young
- Accept the ID if it appears genuine and allow entry (Correct answer)
- Request two forms of ID before allowing entry
- Notify management and bar the patron from the venue
Correct answer: Accept the ID if it appears genuine and allow entry
If a patron presents a genuine government-issued ID showing they are 18 or over, staff should accept it — appearance alone is not grounds for refusal.
Question 4: What regulatory consequences can a licensee face for repeatedly allowing minors to gamble in their venue?
- A verbal warning from Liquor & Gaming NSW only
- Fines, suspension, or cancellation of the gaming licence (Correct answer)
- Mandatory staff retraining only
- A temporary reduction in approved gaming machine numbers
Correct answer: Fines, suspension, or cancellation of the gaming licence
Repeated breaches of underage gambling laws can result in significant fines, suspension of the licence, or licence cancellation.
Question 5: How should gaming areas be physically designed to minimise the risk of minors entering?
- Gaming machines should be placed near the entrance for high visibility
- Gaming areas should be clearly defined and physically separated from areas accessible to minors (Correct answer)
- Gaming areas should only operate after school hours
- Gaming areas should use open layouts so staff can see all patrons at once
Correct answer: Gaming areas should be clearly defined and physically separated from areas accessible to minors
Gaming areas should be clearly defined and physically separated to prevent minors from accidentally or intentionally entering.
Question 6: Which staff members share responsibility for checking the age of patrons entering the gaming area?
- Only the designated gaming supervisor
- Any staff member working in or near the gaming area (Correct answer)
- Security personnel only
- The licensee only
Correct answer: Any staff member working in or near the gaming area
All staff working in or near the gaming area share the responsibility for checking patron ages — it is not limited to one role.
Question 7: If a minor found in the gaming area becomes aggressive when asked to leave, what is the correct response?
- Allow them to stay to avoid a confrontation
- Contact police and attempt to remove them safely without using force (Correct answer)
- Permanently bar them from the venue without involving police
- Allow them to finish their current game before escorting them out
Correct answer: Contact police and attempt to remove them safely without using force
If a minor becomes aggressive, staff should contact police and attempt a safe removal without force — staff safety must not be compromised.
RCG Underage Gambling Prevention 2
What action must staff take immediately upon discovering a minor using a gaming machine?