RBS Work Style and Personality Assessment 2 — Questions and Answers
Question 1: When you disagree with a decision made by your RBS manager, what do you typically do?
- Respectfully raise your concerns through the appropriate channel and accept the final decision if it stands (Correct answer)
- Ignore the decision and implement your preferred approach anyway
- Complain to colleagues about the decision without raising it with your manager
- Immediately escalate over your manager's head to senior leadership
Correct answer: Respectfully raise your concerns through the appropriate channel and accept the final decision if it stands
Raising concerns respectfully through the right channel shows professional integrity while respecting organizational structure.
Question 2: How do you tend to prioritize tasks when multiple urgent requests arrive simultaneously at work?
- Assess the impact and urgency of each task, communicate with stakeholders about realistic timelines, and work through them systematically (Correct answer)
- Handle requests strictly in the order they arrived regardless of importance
- Focus only on the easiest tasks first to clear the backlog quickly
- Ask your manager to handle the prioritization for you every time
Correct answer: Assess the impact and urgency of each task, communicate with stakeholders about realistic timelines, and work through them systematically
Evaluating impact and urgency while communicating with stakeholders is the most effective approach to managing competing priorities.
Question 3: Which best describes your approach to maintaining accuracy in detailed financial work?
- Using checklists, double-checking figures against source data, and building in review steps before submitting (Correct answer)
- Relying on your memory and experience to catch errors
- Submitting work quickly and correcting errors after they are identified by others
- Only double-checking when working on high-value transactions
Correct answer: Using checklists, double-checking figures against source data, and building in review steps before submitting
Systematic verification processes — checklists and reviews — reduce error rates in detail-intensive financial work.
Question 4: How do you typically respond to significant change in your work environment, such as a new system or process at RBS?
- Engage with the change proactively, seek to understand the rationale, and adapt your approach accordingly (Correct answer)
- Resist the change and continue using the old approach as long as possible
- Comply minimally with the change but express frustration to colleagues
- Wait to see if the change is reversed before investing effort in learning it
Correct answer: Engage with the change proactively, seek to understand the rationale, and adapt your approach accordingly
Proactive engagement with change — understanding the rationale and adapting — is the most effective and professional response.
Question 5: Which statement best describes how you handle a work environment that involves significant ambiguity or incomplete information?
- Identify the most critical knowns, make reasonable assumptions where necessary, proceed cautiously, and escalate genuine blockers (Correct answer)
- Wait until all information is available before taking any action
- Make confident decisions without any reference to the missing information
- Escalate all ambiguous situations to management without attempting to resolve them yourself
Correct answer: Identify the most critical knowns, make reasonable assumptions where necessary, proceed cautiously, and escalate genuine blockers
Working effectively with ambiguity means using available information, flagging assumptions, and knowing when to escalate.
Question 6: You are asked to complete a task using a new technology platform you have not used before. What do you do?
- Explore the platform, use available resources and training, ask a knowledgeable colleague for guidance, and give it your best effort (Correct answer)
- Inform your manager that you cannot complete the task due to lack of experience
- Complete the task by guessing without seeking any guidance or training
- Ask a colleague to complete it for you without attempting to learn the platform yourself
Correct answer: Explore the platform, use available resources and training, ask a knowledgeable colleague for guidance, and give it your best effort
Self-directed learning combined with appropriate support-seeking is the most effective way to build new technical competencies.
RBS Work Style and Personality Assessment 2
When you disagree with a decision made by your RBS manager, what do you typically do?