A customer calls RBS furious because a payment they made three days ago has not arrived in the recipient's account. They are threatening to close their account. What is your BEST first action?
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A
Apologize sincerely, confirm the payment details, and investigate the delay while keeping the customer informed
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B
Immediately offer a $50 goodwill payment to calm the customer down
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C
Transfer the customer to a manager without attempting to help yourself
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D
Tell the customer payment delays are normal and to wait another few days