RBC Situational Judgment 4 — Questions and Answers
Question 1: While reviewing a client's account, you notice transaction patterns that may indicate potential money laundering. What is the correct action?
- Ask the client directly if they are laundering money
- Ignore it unless the amounts are very large
- Follow RBC's Anti-Money Laundering (AML) procedures by documenting your observations and reporting to the compliance team (Correct answer)
- Close the client's account immediately without notice
Correct answer: Follow RBC's Anti-Money Laundering (AML) procedures by documenting your observations and reporting to the compliance team
Suspicious activity must be reported through AML compliance channels — never confronted directly with the client.
Question 2: A client requests advice on an investment product that is outside your area of expertise. What is the best response?
- Provide general advice to be helpful even if you are uncertain
- Decline to help and end the conversation
- Acknowledge your limitations, refer the client to a qualified RBC advisor, and ensure a smooth handoff (Correct answer)
- Research the product quickly online and advise accordingly
Correct answer: Acknowledge your limitations, refer the client to a qualified RBC advisor, and ensure a smooth handoff
Clients must be referred to qualified advisors for specialized products to ensure suitability and compliance.
Question 3: You realize you made an error on a client's account earlier in the day. Your manager is currently in a meeting. What do you do?
- Wait until the end of the day to tell your manager
- Try to fix the error yourself without documentation
- Correct the error following proper procedures immediately, document it, and inform your manager as soon as they are available (Correct answer)
- Hope the client does not notice and address it only if they complain
Correct answer: Correct the error following proper procedures immediately, document it, and inform your manager as soon as they are available
Errors should be corrected immediately and reported as soon as possible, not concealed or delayed.
Question 4: A client insists they want to invest their entire savings in a highly volatile asset despite your assessment that it is unsuitable for their risk profile. What do you do?
- Process the transaction since the client has the right to make their own decisions
- Refuse outright and end the meeting
- Clearly explain the risks and suitability concerns, document the conversation, and escalate if the client still insists, following RBC's suitability framework (Correct answer)
- Tell the client you will process it but delay doing so hoping they change their mind
Correct answer: Clearly explain the risks and suitability concerns, document the conversation, and escalate if the client still insists, following RBC's suitability framework
Suitability obligations require documenting the advice given and escalating unsuitability concerns before proceeding.
Question 5: You are working remotely and receive an email from what appears to be an RBC IT department asking for your login credentials to 'verify your account.' What do you do?
- Provide the credentials since it appears to be from IT
- Ignore the email and delete it
- Do not provide credentials, report the email as a phishing attempt to RBC's security team, and verify through official internal channels (Correct answer)
- Forward the email to your manager and wait for instructions before doing anything
Correct answer: Do not provide credentials, report the email as a phishing attempt to RBC's security team, and verify through official internal channels
Legitimate IT teams never request credentials by email; this is a phishing attempt that must be reported immediately.
Question 6: A client mentions they are going through a difficult divorce and seems emotionally distressed during a routine banking transaction. How do you respond?
- Quickly complete the transaction and move to the next client
- Ask detailed questions about the divorce to show empathy
- Acknowledge their situation with brief compassion, complete the transaction professionally, and make them aware of any relevant RBC resources if appropriate (Correct answer)
- Refer them immediately to a counselor and stop the transaction
Correct answer: Acknowledge their situation with brief compassion, complete the transaction professionally, and make them aware of any relevant RBC resources if appropriate
Brief acknowledgment of distress and completing the task professionally balances empathy with appropriate boundaries.
Question 7: You notice that your branch's sales report contains figures that seem inflated compared to what you observed. What is the most appropriate action?
- Assume there is a legitimate explanation and say nothing
- Correct the figures yourself before submitting
- Raise your concern privately with your manager or through RBC's ethics reporting channel if you suspect inaccuracy (Correct answer)
- Share your suspicions with colleagues to see if they noticed too
Correct answer: Raise your concern privately with your manager or through RBC's ethics reporting channel if you suspect inaccuracy
Reporting data integrity concerns through proper channels upholds RBC's commitment to accurate reporting.
RBC Situational Judgment 4
While reviewing a client's account, you notice transaction patterns that may indicate potential money laundering.
What is the correct action?