RBC Assessment: Verbal Reasoning 5 — Questions and Answers
Question 1: Passage: 'Four out of five RBC advisors surveyed agreed that personalized service improves client retention. The survey included 200 advisors across three regions.' — Which statement is most valid?
- Personalized service is proven to improve retention industry-wide
- A majority of surveyed advisors believe personalized service helps retention (Correct answer)
- All RBC advisors value personalized service above other factors
- The survey proves that standardized service decreases retention
Correct answer: A majority of surveyed advisors believe personalized service helps retention
The survey reflects the opinion of the 200 advisors sampled — it reports belief, not proven industry-wide fact.
Question 2: Choose the word most opposite in meaning to 'solvent':
- Profitable
- Liquid
- Insolvent (Correct answer)
- Creditworthy
Correct answer: Insolvent
'Solvent' means able to pay debts; 'insolvent' is its direct antonym.
Question 3: Which word correctly completes both sentences? 'The bank will ___ the charge if an error is found.' / 'Please ___ all prior instructions.'
- Confirm
- Reverse
- Waive
- Override (Correct answer)
Correct answer: Override
'Override' fits both — to override a charge means to cancel/supersede it, and to override instructions means to supersede them.
Question 4: Passage: 'Clients who use both mobile and branch services have a 25% higher product holdings rate than those using only one channel.' — What does this suggest?
- Mobile banking is superior to branch banking
- Multi-channel engagement correlates with higher product adoption (Correct answer)
- Single-channel clients are less loyal
- The bank should close branches to push mobile adoption
Correct answer: Multi-channel engagement correlates with higher product adoption
The data shows a correlation between using multiple channels and holding more products — no causation or channel superiority is stated.
Question 5: 'No unauthorized transaction will be processed. Transaction T-889 was processed.' What must be true?
- T-889 was unauthorized
- T-889 was authorized (Correct answer)
- T-889 was processed by mistake
- Processing rules were changed for T-889
Correct answer: T-889 was authorized
If no unauthorized transaction is processed and T-889 was processed, it must have been authorized.
Question 6: Which word best fills the blank: 'The committee remained ___ despite pressure to approve the risky merger.'
- Eager
- Compliant
- Resolute (Correct answer)
- Indifferent
Correct answer: Resolute
'Resolute' means firmly determined — the committee held its position under pressure.
Question 7: Passage: 'All transactions flagged by the system are reviewed by compliance officers. Some transactions reviewed by compliance officers result in alerts.' — Which is a valid conclusion?
- All flagged transactions result in alerts
- No flagged transaction escapes review (Correct answer)
- All alerts come from flagged transactions
- Compliance officers flag transactions themselves
Correct answer: No flagged transaction escapes review
The first statement guarantees that all flagged transactions are reviewed — this is a direct, valid conclusion.
RBC Assessment: Verbal Reasoning 5
Passage: 'Four out of five RBC advisors surveyed agreed that personalized service improves client retention.
The survey included 200 advisors across three regions.' — Which statement is most valid?