RAMP Preventing Service to Minors 3 — Questions and Answers
Question 1: A RAMP-trained employee suspects a customer's ID is fake but the scanner shows no error. What should the employee do?
- Trust the scanner and serve the customer
- Use personal judgment and refuse if anything still looks suspicious (Correct answer)
- Ask the customer to come back another day
- Serve only one drink to be safe
Correct answer: Use personal judgment and refuse if anything still looks suspicious
A scanner passing an ID does not override visual or behavioral cues; employees must use their own judgment and can still refuse service if they have reasonable doubt.
Question 2: Which behavior by a customer is a behavioral red flag suggesting they may be underage and trying to obtain alcohol?
- Ordering a specific brand of beer by name
- Nervously avoiding eye contact when asked for ID (Correct answer)
- Asking for a menu before ordering
- Paying with a credit card
Correct answer: Nervously avoiding eye contact when asked for ID
Nervousness, avoiding eye contact, or hesitation when asked for ID can indicate that a customer is underage or using a fake ID.
Question 3: Under RAMP guidelines, an acceptable ID for age verification must be which of the following?
- Government-issued, current (not expired), and include a photo and date of birth (Correct answer)
- Any card that includes the person's name and birth year
- Any school ID from an accredited university
- A printed digital copy of a state ID
Correct answer: Government-issued, current (not expired), and include a photo and date of birth
RAMP requires government-issued, unexpired ID that includes both a photo and date of birth for valid age verification.
Question 4: A 20-year-old customer orders a beer and shows a valid ID. Their 25-year-old friend then asks the server to bring two more beers 'for the table.' What should the server do?
- Bring two beers since the friend is of legal age
- Refuse to serve any additional alcohol to the table (Correct answer)
- Bring one beer for the friend only and verify the minor will not drink it
- Ask the minor to step away before serving the friend
Correct answer: Refuse to serve any additional alcohol to the table
When a minor is present at a table, servers should not provide additional alcohol that could easily be passed to the underage person; refusing further service is the safest RAMP-compliant action.
Question 5: A visibly intoxicated adult purchases alcohol and a witness reports she intends to give it to minors outside. What should the establishment do?
- Complete the sale since the buyer is of legal age
- Refuse the sale and, if necessary, alert law enforcement (Correct answer)
- Only limit the quantity sold to her
- Ask her to sign a form promising not to share the alcohol
Correct answer: Refuse the sale and, if necessary, alert law enforcement
When there is clear evidence of intent to furnish alcohol to minors, the sale should be refused and law enforcement may need to be contacted.
Question 6: Which of the following is an example of 'shoulder tapping' as it relates to alcohol service?
- A server touching a customer's shoulder to get their attention
- A minor asking an adult stranger to purchase alcohol for them (Correct answer)
- A customer tapping the bar to signal they want another drink
- A manager checking on servers during a busy shift
Correct answer: A minor asking an adult stranger to purchase alcohol for them
Shoulder tapping is a common technique where a minor approaches an adult outside a store or bar and asks them to buy alcohol on their behalf.
Question 7: What is the legal minimum drinking age in all U.S. states, as required by the National Minimum Drinking Age Act?
- 18
- 19
- 20
- 21 (Correct answer)
Correct answer: 21
The National Minimum Drinking Age Act of 1984 requires all states to set the minimum drinking age at 21 or lose federal highway funding.
RAMP Preventing Service to Minors 3
A RAMP-trained employee suspects a customer's ID is fake but the scanner shows no error.
What should the employee do?