FREE Soft Skills - Communication: Conflict Resolution and Negotiation Questions and Answers

Question 1

Within organizations, there are three prevalent types of conflict. These include ________, ________, and ________ conflict.

Accepted Answer

task - relationship - process

Answer

relationship - organizational - functional

Answer

relationship - task - step

Answer

task - organizational - process

Question 2

What is the accurate sequence of the negotiation process among the options provided?

Accepted Answer

(1)preparation and planning, (2) definition of ground rules, (3) clarification and justification, (4) bargaining and problem solving, and (5) closure and implementation

Answer

(1) preparation and planning, (2) definition of ground rules, (3) bargaining and problem solving, (4) clarification and justification, and (5) closure and implementation

Answer

(1) definition of ground rules, (2) preparation and planning, (3) bargaining and problem solving, (4) Not this answer (5) closure and implementation

Answer

(1) definition of ground rules, (2) preparation and planning, (3) clarification and justification, (4) bargaining and problem solving, and (5) closure and implementation

Question 3

In the dispute between you and your neighbor over the broken fence, where you both want to minimize harm to your relationship, who would be the most suitable neutral third-party to mediate and assist in the negotiation process?

Accepted Answer

a mediator

Answer

a facilitator

Answer

none of the above

Answer

all of the above

Question 4

What does integrative negotiation signify, involving compromise, cooperation, and the creation of value to establish a "win-win" scenario while fostering enduring relationships?

Accepted Answer

TRUE

Answer

FALSE

Answer

Maybe

Answer

None of these

Question 5

What is the term used to describe a conversation aimed at finding a resolution to a conflict?

Accepted Answer

negotiation

Answer

compromise

Answer

collaboration

Answer

walk away

Question 6

What is considered the conventional perspective on conflict among the options provided?

Accepted Answer

Conflict must be avoided

Answer

Conflict is natural to each group

Answer

Conflict is inevitable outcome in a group

Answer

Conflict is necessary for a group

Question 7

What type of conflict is it when it obstructs the group's performance?

Accepted Answer

dysfunctional

Answer

task

Answer

process

Answer

functional

Question 8

What is it called when someone seeks to fulfill their own interests without considering the consequences it may have on the other party involved in the conflict?

Accepted Answer

Competing

Answer

Accommodating

Answer

Collaborating

Answer

Avoiding

Question 9

What term describes the readiness of one party in a conflict to prioritize the interests of the opponent over their own?

Accepted Answer

Accommodating

Answer

Compromising

Answer

Avoiding

Answer

Collaborating

Question 10

In this scenario, each negotiator is primarily concerned with fulfilling their individual interests, regardless of the potential consequences or losses that others may experience.

Accepted Answer

distributive negotiation

Answer

compromising negotiation

Answer

integrative negotiation

Answer

bargaining negotiation