CBA Client Advisory & Communication Skills

Question 1

What is the most important trait for building trust with a business client?

Accepted Answer

Transparency

Answer

Aggressiveness

Answer

Vagueness

Answer

Constant upselling

Question 2

Which technique is effective for understanding client needs during advisory sessions?

Accepted Answer

Active listening

Answer

Multitasking

Answer

Speaking over the client

Answer

Using technical jargon

Question 3

Why is follow-up communication important after a client meeting?

Accepted Answer

It confirms agreements and builds trust

Answer

It increases email traffic

Answer

It reduces paperwork

Answer

It avoids legal documentation

Question 4

What is a key benefit of asking open-ended questions in advisory sessions?

Accepted Answer

They encourage detailed responses

Answer

They limit responses

Answer

They shorten the conversation

Answer

They simplify billing

Question 5

How should an advisor handle a situation where a client becomes defensive?

Accepted Answer

Use a calm and empathetic tone

Answer

Raise your voice to establish control

Answer

Interrupt to correct the client

Answer

Ignore the client's concerns

Question 6

What is the role of visual aids in client communication?

Accepted Answer

They clarify and enhance understanding

Answer

They are only used in marketing

Answer

They distract from verbal messages

Answer

They are unnecessary in consultations