AMAZON WORK SIMULATION ASSESSMENT Practice Test
AMAZON WORK SIMULATION ASSESSMENT Customer Service
A customer wants to return an item past the return window.
What is the BEST approach?
Select your answer
A
Flatly refuse since the policy is clear
B
Process the return without question to avoid conflict
C
Empathize with the customer, explain the policy, and explore alternative solutions
D
Tell the customer to read the terms and conditions
Hint
