PTCE Patient Counseling 4

Question 1

Under HIPAA, a pharmacy technician may share a patient's prescription information with:

Accepted Answer

The patient's caregiver who presents written authorization from the patient

Answer

HIPAA permits disclosure to authorized caregivers but prohibits sharing PHI without proper patient authorization or a recognized exception.

Question 2

A patient receives a prescription for an opioid and asks how to safely dispose of unused medication. The technician should:

Accepted Answer

Direct the patient to an FDA-approved drug take-back location and mention that some can be flushed per FDA flush list

Answer

Safe opioid disposal via DEA take-back events or authorized drop-boxes prevents diversion and environmental harm.

Question 3

Which auxiliary label is most important to include on a prescription for metronidazole (Flagyl)?

Accepted Answer

Do not drink alcoholic beverages while taking this medication

Answer

Metronidazole causes a disulfiram-like reaction with alcohol, making the alcohol-avoidance warning critical.

Question 4

A patient's new prescription requires prior authorization (PA). What should the pharmacy technician do?

Accepted Answer

Inform the patient, contact the prescriber's office to initiate the PA process, and provide an estimated timeline

Answer

Technicians coordinate PA requests between the prescriber and insurer and keep the patient informed of the process.

Question 5

A hearing-impaired patient arrives at the pharmacy. Which accommodation should a technician prioritize?

Accepted Answer

Offer written communication, face the patient directly, and ensure the pharmacist is available for counseling in the patient's preferred format

Answer

ADA requires pharmacies to provide effective communication; written materials, clear lip-reading access, and interpreter services meet this obligation.

(PTCE) Pharmacy Technician Certification Exam Practice Test

(PTCE) Pharmacy Technician Certification Exam Practice Test

PTCE Patient Counseling 4