PTCE Patient Counseling 3

Question 1

A patient picking up metformin asks if they can crush the extended-release tablets to make them easier to swallow. The technician should:

Accepted Answer

Refer the patient to the pharmacist because crushing extended-release tablets can be dangerous

Answer

Crushing extended-release formulations destroys the controlled-release mechanism and can cause dose-dumping; pharmacist guidance is required.

Question 2

Which auxiliary label is most appropriate for a prescription of tetracycline?

Accepted Answer

Avoid prolonged exposure to sunlight

Answer

Tetracyclines cause photosensitivity, so patients should be warned to avoid prolonged sun exposure.

Question 3

When a patient's address changes, updating it in the pharmacy system is important primarily because:

Accepted Answer

Correct address ensures medication deliveries reach the patient and emergency contacts can be verified

Answer

Accurate demographic data ensures deliveries succeed, enables emergency contact, and supports accurate billing.

Question 4

A patient asks the technician about the difference between brand-name Synthroid and generic levothyroxine. The technician should:

Accepted Answer

Refer the patient to the pharmacist and note that substitution questions may involve clinical considerations for thyroid medications

Answer

Narrow therapeutic index drugs like levothyroxine have brand/generic nuances that require pharmacist counseling.

Question 5

What information should always be verified when a patient picks up a prescription to ensure the right patient receives the right medication?

Accepted Answer

Full name and date of birth

Answer

Using two patient identifiers—typically name and date of birth—is standard practice to prevent dispensing errors.

(PTCE) Pharmacy Technician Certification Exam Practice Test