PTCE Patient Counseling 2

Question 1

A patient picking up warfarin asks why they need regular blood tests. Which response is most appropriate for a pharmacy technician?

Accepted Answer

Explain INR monitoring ensures the dose keeps blood thin enough without causing dangerous bleeding

Answer

Tell the patient to ask their insurance company

Answer

Advise the patient that blood tests are optional for warfarin

Answer

Inform the patient that only new patients need INR monitoring

Question 2

When a patient reports they are allergic to penicillin, what should the pharmacy technician do with this information?

Accepted Answer

Document the allergy in the patient profile and alert the pharmacist

Answer

Tell the patient penicillin allergies are rarely serious

Answer

Only note it if the patient is currently being dispensed penicillin

Answer

Ask the patient to call their doctor instead

Question 3

A patient says they prefer not to use child-resistant caps. What is the correct procedure?

Accepted Answer

Have the patient sign a waiver and dispense with a non-child-resistant cap

Answer

Refuse the request because child-resistant caps are always mandatory

Answer

Use a child-resistant cap and tell the patient they cannot change it

Answer

Contact the prescriber for authorization before changing the cap

Question 4

Which statement about medication adherence counseling is within a pharmacy technician's scope?

Accepted Answer

Reminding patients to take medications as directed and encouraging them to ask the pharmacist questions

Answer

Adjusting doses based on the patient's reported symptoms

Answer

Recommending OTC alternatives if the patient finds the prescription too expensive

Answer

Diagnosing the reason for a patient's nonadherence

Question 5

A patient asks a technician whether it is safe to take ibuprofen with their blood pressure medication. The technician should:

Accepted Answer

Refer the patient to the pharmacist for a drug interaction consultation

Answer

Tell the patient ibuprofen is always safe with any blood pressure drug

Answer

Look up the answer online and advise the patient

Answer

Call the prescriber on the patient's behalf without involving the pharmacist

Question 6

What is the primary purpose of providing a medication guide (MedGuide) to a patient?

Accepted Answer

To inform patients of serious risks associated with certain FDA-regulated medications

Answer

To replace verbal counseling by the pharmacist

Answer

To serve as a billing document for the insurance company

Answer

To document that the patient picked up their prescription

Question 7

A patient receiving a new prescription for an antidepressant has not been offered pharmacist counseling. Under most state laws, what must the pharmacy provide?

Accepted Answer

An offer to counsel by the pharmacist for all new prescriptions

Answer

Counseling only if the drug costs over $50

Answer

Counseling only for Schedule II controlled substances

Answer

A printed drug monograph with no verbal offer required