PSS Motivational Interviewing and Communication Techniques Flashcards

Active listening differs from passive listening primarily because it:

Answer: Involves verbal and nonverbal responses that show engagement and understanding

Active listening involves demonstrating engagement through responses, body language, and reflecting back what is heard.

A peer specialist uses a summary at the end of a session. What is the main purpose of this technique?

Answer: To collect, link, and transition key themes from the conversation

Summaries in MI serve to collect what has been said, link themes together, and transition toward next steps while reinforcing change talk.

What does 'rolling with resistance' mean in the context of peer support?

Answer: Acknowledging resistance without arguing and exploring the person's perspective

Rolling with resistance means not opposing or arguing against resistance but instead shifting perspective and exploring the person's ambivalence.

Which of the following best describes 'sustain talk' in Motivational Interviewing?

Answer: Statements in favor of maintaining the status quo or not changing

Sustain talk refers to statements that favor not changing the current behavior, which can coexist with change talk as ambivalence.

Open-ended questions are preferred in peer support conversations because they:

Answer: Encourage the person to elaborate and share their perspective

Open-ended questions invite the person to share more of their experience and support person-centered exploration.

When communicating with someone in emotional distress, the FIRST priority for a peer specialist should be to:

Answer: Establish safety and validate the person's feelings

Before problem-solving, it is essential to ensure safety and communicate empathy so the person feels heard and not alone.