PSEE Situational Judgment and Work Ethics 3

Question 1

What is the most important reason for government employees to maintain accurate and complete records?

Accepted Answer

To ensure accountability, transparency, and informed decision-making

Answer

To impress supervisors during performance reviews

Answer

To create more work and justify larger department budgets

Answer

To protect employees from disciplinary actions only

Question 2

A citizen becomes verbally abusive toward you during a service interaction. What should you do?

Accepted Answer

Calmly warn that you will need to end the interaction if the behavior continues, then follow through if needed

Answer

Match their tone to show you cannot be pushed around

Answer

Walk away without explanation

Answer

Immediately call police without any attempt at de-escalation

Question 3

Which practice best supports a culture of continuous improvement in a government agency?

Accepted Answer

Encouraging staff to identify inefficiencies and suggest improvements through proper channels

Answer

Never questioning established procedures

Answer

Keeping all process changes secret from frontline employees

Answer

Rewarding employees who report fewer problems

Question 4

You are offered a gift worth $75 by a contractor whose proposal you are reviewing. What should you do?

Accepted Answer

Decline the gift and report the offer to your ethics officer

Answer

Accept it since it is under $100

Answer

Accept it but report it in your conflict of interest log

Answer

Accept it but give an equivalent gift in return

Question 5

What does 'accountability' mean in the context of government service?

Accepted Answer

Taking personal responsibility for one's actions and their consequences

Answer

Blaming others when goals are not met

Answer

Keeping records only when mandated by law

Answer

Answering only to your direct supervisor

Question 6

Which of the following is an example of proper use of government resources?

Accepted Answer

Using a government computer to complete official work assignments

Answer

Using a government vehicle for personal errands after hours

Answer

Printing personal documents on a government printer

Answer

Storing personal files on a government server