Emergency Call Handling Protocols Flashcards
7 cards from real PSD practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Emergency Call Handling Protocols flashcards as text
A caller reports a structure fire but is hysterical and cannot provide the address. What is the dispatcher's FIRST priority?
Answer: Use ANI/ALI data to obtain the location while keeping the caller on the line
ANI/ALI (Automatic Number Identification/Automatic Location Identification) provides location data even when a caller cannot communicate it verbally.
During a multi-casualty incident, a dispatcher receives simultaneous calls about the same event. What is the best practice?
Answer: Take brief information from each caller to confirm scope, then dispatch with updated intelligence
Each additional call may provide updated or conflicting information that improves situational awareness and resource allocation.
A caller whispers that there is an intruder in her home and she cannot speak loudly. What technique should the dispatcher use?
Answer: Ask the caller to use a yes/no tap system and confirm location silently
A yes/no system (tapping or single-word responses) lets a caller communicate covertly without alerting the intruder.
Which caller detail should a dispatcher prioritize FIRST when handling a reported vehicle collision?
Answer: Exact location or nearest cross street
Location is always the first critical piece of information needed to dispatch responders to any incident.
A caller reports a person unconscious on the sidewalk. The caller is unwilling to perform CPR. How should the dispatcher respond?
Answer: Dispatch EMS, keep the caller on the line, and ask them to monitor and relay changes in the patient's condition
The dispatcher should dispatch resources immediately and keep the caller engaged as an on-scene observer even if they will not render aid.
When should a dispatcher provide pre-arrival medical instructions (PAIs)?
Answer: As soon as the location is secured and medical nature of the call is established
PAIs should begin as soon as EMS dispatch is underway and the nature of the medical emergency is identified, improving patient outcomes.
A caller describes a suspicious package left near a federal building. Which protocol takes priority?
Answer: Dispatch law enforcement and advise them of a potential hazmat/explosive threat without touching the package
Suspicious packages near federal buildings are treated as potential explosive or hazmat threats; law enforcement with bomb-squad notification is the appropriate dispatch.