Dispatch Technologies and Systems Flashcards

What does the acronym CAD stand for in public safety dispatching?

Answer: Computer-Aided Dispatch

CAD (Computer-Aided Dispatch) is the software system used to process and manage emergency calls and unit assignments.

In a CAD system, what is a 'premise history' used for?

Answer: Displaying prior incident records at a specific address

Premise history in CAD shows previous incidents at a specific location, alerting responders to recurring hazards or special circumstances.

Which technology allows a caller's location to be automatically delivered to a PSAP when dialing 911?

Answer: Automatic Location Identification (ALI)

ALI (Automatic Location Identification) transmits the caller's address or coordinates to the PSAP along with the incoming 911 call.

What is the primary function of a selective router in a 911 system?

Answer: Directing 911 calls to the appropriate PSAP based on the caller's location

A selective router routes incoming 911 calls to the correct PSAP based on the originating telephone number and geographic boundaries.

What does 'ANI' provide to a PSAP during an incoming 911 call?

Answer: The caller's phone number

ANI (Automatic Number Identification) delivers the calling party's telephone number to the PSAP, aiding callback and location lookup.

Which Next Generation 911 (NG911) feature allows citizens to send text messages to a PSAP?

Answer: Text-to-911

Text-to-911 is an NG911 capability that enables users to send SMS messages to a 911 center when voice calls are not possible.

A dispatcher notices a CAD unit-status field showing 'OOS.' What does this typically indicate?

Answer: The unit is out of service and unavailable for calls

OOS (Out of Service) indicates the unit is unavailable for assignment, often due to mechanical issues, crew needs, or administrative reasons.