Computer-Aided Dispatch (CAD) Systems Operations Flashcards
7 cards from real PSD practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Computer-Aided Dispatch (CAD) Systems Operations flashcards as text
A dispatcher is using CAD and receives a 'system overload' warning during a major incident. The best response is to:
Answer: Activate the backup/contingency dispatch protocol and notify IT immediately
A system overload warning requires immediate activation of backup contingency protocols and notification to IT to prevent data loss or dispatch failure.
What is the role of 'pre-arrival instructions' when integrated with a CAD system?
Answer: They provide structured guidance dispatchers relay to callers while responders are en route
Integrated pre-arrival instructions guide dispatchers in providing structured, protocol-driven guidance to callers—such as CPR instructions—while units respond.
Which of the following best describes a CAD 'mutual aid' incident flag?
Answer: A designation that resources from outside the primary jurisdiction are requested or deployed
A mutual aid flag in CAD designates that resources from outside the primary jurisdiction are being requested or are responding to assist with the incident.
When a dispatcher initiates a 'channel change' order in CAD for field units during a large incident, the primary purpose is to:
Answer: Move units to a dedicated tactical channel to reduce radio traffic on the primary dispatch channel
Moving units to a dedicated tactical channel reduces congestion on the primary dispatch channel and improves coordinated communication during complex incidents.
A dispatcher using CAD notices a unit has been on scene for significantly longer than typical for the incident type without any status update. The dispatcher should:
Answer: Conduct a welfare check by radio and document the attempt in CAD
Overdue status checks require an immediate radio welfare check and CAD documentation to ensure officer safety and accurate incident tracking.
In CAD, the 'resource plan' feature during a planned special event primarily helps dispatchers:
Answer: Pre-assign and track units allocated to the event so they are not dispatched to routine calls
Resource plans in CAD pre-assign event units and mark them unavailable for routine dispatch, ensuring dedicated coverage while maintaining accurate resource visibility.
When a dispatcher receives an 'ANI failure' notification during a 9-1-1 call in CAD, it means:
Answer: The automatic number identification system failed to deliver the caller's phone number
An ANI failure means the system could not automatically deliver the caller's phone number, requiring the dispatcher to verbally obtain it directly from the caller.