Computer-Aided Dispatch (CAD) Systems Operations Flashcards
7 cards from real PSD practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Computer-Aided Dispatch (CAD) Systems Operations flashcards as text
A dispatcher accidentally enters the wrong address for an active incident in CAD. What is the correct action?
Answer: Correct the address immediately and notify responding units of the change
Address errors must be corrected immediately in CAD and all responding units notified to prevent units from going to the wrong location.
What is the function of a CAD 'hot file' or 'BOLO' integration?
Answer: To alert dispatchers when a queried vehicle or person matches a law enforcement alert
Hot file and BOLO integration queries law enforcement databases and alerts the dispatcher when a queried plate or person matches an active alert.
When CAD recommends a 'closest available unit' that is outside the normal beat boundary, a dispatcher should:
Answer: Use judgment to balance response time needs against beat integrity per local protocol
Dispatchers must use professional judgment and follow local protocol when deciding whether to send the closest unit versus the assigned beat unit.
In a CAD system, what is the significance of the 'incident type' code assigned at call intake?
Answer: It drives automated resource recommendations and priority assignments
The incident type code drives the CAD system's automated resource recommendations, priority level, and response protocols from the moment it is entered.
A dispatcher notices that the CAD mapping layer is not displaying unit GPS positions. The best immediate action is to:
Answer: Continue dispatching using only radio communications while reporting the issue to IT
Dispatchers should continue operations using radio and alternative tracking methods while immediately reporting the technical issue to IT or a supervisor.
What is the purpose of the CAD 'audit trail' or 'activity log'?
Answer: To record every action taken on an incident for accountability and review
The CAD audit trail records every action—entries, edits, status changes—creating an immutable accountability record for each incident.
When entering a caller's callback number into CAD, why is accuracy especially critical?
Answer: It allows dispatchers or responders to re-contact the caller if additional information is needed
An accurate callback number ensures dispatchers or responders can reach the caller for additional information or to provide guidance if the situation changes.