ProServe Identification Requirements 3 — Questions and Answers
Question 1: What is an Alberta Identification Card and who might use it?
- A library card available to all Albertans
- A government-issued photo ID for Alberta residents who do not hold a driver's licence (Correct answer)
- A credit card issued by the Alberta government
- A health card used only at hospitals
Correct answer: A government-issued photo ID for Alberta residents who do not hold a driver's licence
The Alberta Identification Card is a government-issued photo ID available to Alberta residents who do not have a driver's licence. It contains a photo, date of birth, and signature, making it valid for age verification.
Question 2: When checking ID, what should a server do if the customer looks significantly different from their photo?
- Accept the ID without question
- Ask additional verification questions such as their address or date of birth, and if still uncertain, decline service (Correct answer)
- Reject the ID immediately without further inquiry
- Accept it but take a photo of the customer
Correct answer: Ask additional verification questions such as their address or date of birth, and if still uncertain, decline service
If the person does not clearly match their photo, additional verification is appropriate. Asking them to confirm details on the ID can help verify identity. If doubt remains, it is prudent to decline service.
Question 3: What is the 'two-ID rule' sometimes used in alcohol service?
- Requiring two drinks minimum
- Asking for a second form of ID when the primary ID raises doubts about the customer's identity or age (Correct answer)
- Checking ID twice during the night
- Having two staff members check the same ID
Correct answer: Asking for a second form of ID when the primary ID raises doubts about the customer's identity or age
The two-ID rule involves requesting a second form of identification when the primary ID raises concerns. While not legally mandated in all cases, it adds an extra layer of verification when doubt exists.
Question 4: How should a server calculate a customer's age from their date of birth on their ID?
- Guess based on how they look
- Subtract the birth year from the current year and adjust based on whether their birthday has passed this year (Correct answer)
- Ask the customer how old they are
- Use the last two digits of the birth year only
Correct answer: Subtract the birth year from the current year and adjust based on whether their birthday has passed this year
The server should subtract the birth year from the current year, then check whether the customer's birthday has already occurred this year. If it has not, subtract one year from the calculated age.
Question 5: What is the AGLC's position on 'ID scanners' used at some licensed premises?
- They are banned
- ID scanners can be used as an additional tool but do not replace the server's obligation to visually verify the ID and match it to the person (Correct answer)
- They are required at all premises
- They replace the need for manual checking
Correct answer: ID scanners can be used as an additional tool but do not replace the server's obligation to visually verify the ID and match it to the person
While ID scanners can help verify some security features and check for expired documents, they do not replace the server's responsibility to visually examine the ID, compare the photo to the person, and exercise personal judgment.
Question 6: What should a server do if a customer offers a bribe to skip the ID check?
- Accept it as a generous tip
- Decline the bribe, maintain the ID requirement, and report the attempt to management (Correct answer)
- Accept it but still check the ID
- Tell them the price for skipping the check
Correct answer: Decline the bribe, maintain the ID requirement, and report the attempt to management
Accepting a bribe to bypass ID checks is illegal and could result in serious consequences for both the server and the establishment. The server should decline, insist on proper ID, and report the incident.
ProServe Identification Requirements 3
What is an Alberta Identification Card and who might use it?