Project Risk Management Quality Control & Assurance 5

Question 1

A project team is using the 'five whys' technique during a quality review. What is the PRIMARY goal of this technique?

Accepted Answer

To iteratively ask 'why' to drill down to the fundamental root cause of a problem

Answer

The five whys technique iteratively asks 'why' at each level of an answer until the root cause is identified, typically requiring about five iterations.

Question 2

Which statement BEST describes the relationship between quality and grade in project management?

Accepted Answer

A product can be high quality but low grade, or low quality but high grade

Answer

Quality is the degree to which requirements are met; grade is a ranking of features — a low-grade product meeting all its specifications is high quality, while a high-grade product with defects is low quality.

Question 3

A project manager discovers that a subcontractor's deliverable passed quality inspection but later failed in the integrated system. Which quality process was most likely inadequate?

Accepted Answer

Integration testing as part of the quality control plan

Answer

When a component passes unit inspection but fails in integration, the quality control plan likely lacked sufficient integration testing to verify compatibility within the larger system.

Question 4

What is the significance of the 'voice of the customer' (VOC) in quality planning?

Accepted Answer

It captures customer needs and expectations to translate into measurable quality requirements

Answer

VOC translates qualitative customer needs and expectations into specific, measurable quality requirements that guide planning and help prevent requirement misalignment.

Question 5

During project execution, the team identifies a quality risk that could affect final deliverable acceptance. Where should this risk be documented?

Accepted Answer

The risk register with appropriate risk response strategies

Answer

Quality risks that could affect project outcomes should be documented in the risk register with probability, impact, and planned response strategies for active management.

Project Risk Management Practice Test

Project Risk Management Practice Test

Project Risk Management Quality Control & Assurance 5