Project Management Project Resource Management 2 — Questions and Answers
Question 1: According to Tuckman's model of team development, which stage is characterized by team members beginning to challenge authority and compete for position?
- Forming
- Storming (Correct answer)
- Norming
- Performing
Correct answer: Storming
In the Storming stage, team members assert themselves, challenge the project manager's authority, and experience interpersonal conflict as they work out roles and relationships.
Question 2: According to Herzberg's Two-Factor Theory, which of the following is classified as a motivator rather than a hygiene factor?
- Competitive salary
- Job security
- Safe working conditions
- Recognition and achievement (Correct answer)
Correct answer: Recognition and achievement
Herzberg identified motivators — such as achievement, recognition, and responsibility — as factors that actively drive job satisfaction, while hygiene factors only prevent dissatisfaction.
Question 3: What is the key difference between resource smoothing and resource leveling?
- Resource smoothing may extend the project end date; resource leveling cannot
- Resource smoothing works within total float and will not delay the project end date; resource leveling may extend it (Correct answer)
- Resource leveling is applied before planning; resource smoothing is applied during execution
- The two terms are interchangeable in the PMBOK Guide
Correct answer: Resource smoothing works within total float and will not delay the project end date; resource leveling may extend it
Resource smoothing adjusts activities only within available float, preserving the project end date, while resource leveling may push the end date to resolve resource conflicts.
Question 4: According to the PMBOK Guide, which conflict resolution technique is considered the most effective for achieving a lasting resolution?
- Smoothing/Accommodating
- Forcing/Directing
- Compromise/Reconcile
- Collaborate/Problem Solve (Correct answer)
Correct answer: Collaborate/Problem Solve
Collaborating/Problem Solving brings all parties together to examine multiple viewpoints and reach a mutually acceptable solution, producing the most durable and satisfactory outcome.
Question 5: Recognition and reward systems in project management are primarily designed to:
- Compensate team members financially for overtime
- Reinforce desired behaviors and motivate sustained high performance (Correct answer)
- Evaluate individual performance for promotion decisions
- Meet contractual obligations outlined in team member agreements
Correct answer: Reinforce desired behaviors and motivate sustained high performance
Recognition and rewards reinforce positive behaviors that contribute to project success, boosting morale and encouraging the team to maintain high performance levels.
Question 6: The Develop Team process primarily occurs:
- Only during the initiation phase when the team is first assembled
- Continuously throughout the project execution phase (Correct answer)
- Only at the end of the project during performance reviews
- Only when significant team conflicts arise and must be resolved
Correct answer: Continuously throughout the project execution phase
The Develop Team process is ongoing throughout project execution, as the project manager continually works to improve team competencies, interaction, and overall performance.
Question 7: A Team Performance Assessment is primarily conducted to:
- Adjust individual team member salaries based on contribution
- Measure team effectiveness and identify areas for improvement or training (Correct answer)
- Document team activities for inclusion in project archives
- Replace underperforming team members with better-qualified resources
Correct answer: Measure team effectiveness and identify areas for improvement or training
Team Performance Assessments gauge the collective effectiveness of the team and identify where coaching, training, or process adjustments are needed to improve outcomes.
Project Management Project Resource Management 2
According to Tuckman's model of team development, which stage is characterized by team members beginning to challenge authority and compete for position?