Stakeholder Engagement and Communication Flashcards
7 cards from real Project Management practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Stakeholder Engagement and Communication flashcards as text
A stakeholder suddenly escalates a concern directly to the project sponsor, bypassing the PM. The BEST response from the PM is to:
Answer: Acknowledge the concern, investigate it, and update both the stakeholder and sponsor
The PM should address the concern professionally, demonstrating responsiveness to both the stakeholder and sponsor.
What is the MAIN difference between 'push' and 'pull' communication methods?
Answer: Push sends information to specific recipients; pull makes information available for recipients to access
Push communication delivers information directly to recipients, while pull communication stores it in a shared location for voluntary access.
During a project retrospective, a team member reports that stakeholders never felt informed. Which process was MOST likely inadequately performed?
Answer: Manage Communications
Manage Communications is the process responsible for ensuring timely and appropriate collection and distribution of project information.
A project manager wants to convey complex technical information to a non-technical executive. The BEST approach is to:
Answer: Use visual summaries and plain-language executive briefings
Tailoring communication to the audience's technical level—using visuals and plain language—improves comprehension and engagement.
Which of the following is a key output of the Plan Stakeholder Engagement process?
Answer: Stakeholder engagement plan
The stakeholder engagement plan is the primary output of Plan Stakeholder Engagement, detailing strategies to involve stakeholders effectively.
A PM discovers that two influential stakeholders have conflicting expectations about a key deliverable. The BEST action is to:
Answer: Facilitate a meeting to align both stakeholders on project goals and constraints
Facilitating alignment meetings helps resolve conflicts before they impact project outcomes.
Nonverbal communication accounts for what approximate percentage of the overall message impact in face-to-face communication, according to commonly referenced studies?
Answer: 55%
Research attributed to Mehrabian suggests approximately 55% of face-to-face message impact comes from body language and facial expressions.